What Airbnb did:
I rented a condo for 87 days in miami. From jan 3, 2021 through march 31, 2021. Although reservation was for up to 4 people for the price quoted, it was only hoing to be myself for the majority of the time. Then my daughters wanted to come for a short time, so i changed the number of people from 1 to 3 just to avoid any problems, even though it was just myself for the most part. Shortly after that my amex card was charged over 500 for making the change so i put it back to 1 person. Despite numerous attempts, airbnb refused to refund my money. I finally gave up.
Then on april 27, 2021, 6 weeks after vacating premises airbnb charged my amex again fir the same thing, only this time they charged me an additional $2870.33! Despite months of trying, with even the host calling airbnb on my behalf airbnb has refused to refund my money and has now charged me over $3300 for simply changing a reservation from 1 to 3 and back to one person, all done with out any forewarning.
Submitted by: Anonymous Airbnb customer in Old Westbury | Read more Airbnb complaints
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