Airbnb Claim for Compensation

Airbnb Claim for Compensation

What Airbnb did:
I had a guest arrive on August 12 who had planned on staying through September 2. From the onset, the client was under a different impression of what Airbnb actually is. She called me morning noon and night to complain about things that were outside of my control. I had reported her to Airbnb on the day she arrived and they never handled it. Because of the guests complaints, they took a credit from my pay out to give back to her in the amount of $2245.

Submitted by: Anonymous Airbnb customer in Middletown | Read more Airbnb complaints

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Airbnb Claim for Compensation

What Airbnb did:
I am a host at Airbnb.

On Aug 11, the guest – Marilyn – checked in my place and she requested to cancel her reservation because she wanted a kitchen but I don’t have. It is her mistake because she did not read the description carefully.

Airbnb resolution team sent out emails and text messages to confirm the Final Pay Out to me in that reservation was $1071.10. However, Airbnb secretly added an adjustment of $(1,202.10) to my account without my permission.

So, in conclusion with that reservation with the guest Marylin, instead of having $1071.10 like they informed, I lost $130.42 more. In total, they are owning me $1,185.34

I have tried to call and text them over 10 times but my issue was not solved. They said they would not undo the transaction of the adjustment. So, they just let me lose my money for their mistakes.

I took me a lot of time and effort to fight with them.

At least 3 of their support team asked me I will have money. Then I have never received it. Finally, one staff told me I would never get my money because they can’t undo the adjustment they put on my transaction.

I want them to pay for the insult feeling during the time I suffered with their bad service. I could sleep well. It affects my work too.

Submitted by: Anonymous Airbnb customer in Westminster | Read more Airbnb complaints

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Airbnb Claim for Compensation

What Airbnb did:
I checked in August 11-Sept 11. They advertised a beautiful 1 bedroom apartment available in Old Town. This is one of Chicago’s finer neighborhoods which is why I chose it. It turned out not to be what was advertised. It was a very dirty broken down bug infested apartment with holes in the ceiling, stopped up bath tub, filthy sheets and pillows, no curtains’ broken shades only a gangway entrance, no front entrance, apartment windows sealed shut in a second floor unit and a nasty sewage smell all through the building etc. The gas and hot water went off during the last week of my stay which was the last straw for me. I only complained once to the host regarding the dirty carpet as they said no refunds and I could see they obviously did not care about the unit or their guests so I was just going to try to bear it and stay focused on my work which became impossible. I was misled ripped off and feel my safety was in jeopardy by me having to use a dark gangway entrance to come in from work at night. I paid 2500. for a luxury apartment in Old town and got the location but apartment was the exact opposite. I came there to focus on my writing projects and work in a comfortable environment instead it became all about this horrible unit, what didn’t work, and what was dirty. I didn’t get anything done but instead lost an entire precious month of work time. I should have paid more attention to the review the last guest left but I did not see it until after I had paid my money. I want my money back. These people need to know that they cannot treat guests this way. I am a disabled senior citizen who is trying to make a living. I came to this unit to write about my personal trauma which these people added to instead of just giving me a decent unit which I paid for. They added to my anxiety depression and feelings of hopelessness.

Submitted by: Anonymous Airbnb customer in Chicago | Read more Airbnb complaints

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What Airbnb did:
I had a strict cancellation policy. Two diff guests came one for 2 1/2 hrs, I was there 1 1/2 & then left bc they saw something by couch. Airbnb refused to tell us what & guest did not provide a pic for almost 24 hrs & they were back in NJ from DE. We lost that $$ & they got it back. How do we know that was our house? We had it professionally cleaned for $450 that we lost! Husband went next day & we have 5 couches – nothing by either couch. If we’re going to loose a wk rental income we should have proof! (This was 7/3 chk in)

I had another guest Airbnb only paid. Be partial from $890 – still owe $466. 8/3 chk in – been online & calling over a month! Nothing!

Had a guest I requested (chk in 7/18) to credit her $350 (cleaning fee + 1 night lodging bc they could not arrive that night. I got Covid 7/16 – Airbnb told me no hosting for 14 days. They already credit her $350, deducted $350 from me bc she never came – I’m not doing Airbnb to loose $$ & pay guests that never stayed, not her fault I had Covid.

Before 8/2 chk in I had another deep clean done for $560 bc of my Covid & wanted it very nice for Aug guest bc I list all July rental $$.

Tim chks in next (8/9 chk in) – 8/13 was to get $1,180, never paid & no complaints.

Last nightmare 8/14 -stayed one night – complained of slow drain on one side of 2 sided sink in kitchen & stand alone shower drained slow. I said I’ll call a plumber & she said no. Then my husband was driving there in 3-4 hrs & she did not want him there. She said that bc they stayed one night & left. I offered her 2 kinds of help & I just find out this morning theg gave her $ back, we loose $1,600!

We Lost a ton of money, over $1k cleaning fees, stress & wk getting 1,500 sq Ft house ready to loose $$. Airbnb always takes guest side – this is not fair – all my rentals (5 only) I lost $$ &/or nvr got paid! It’s upserd

Submitted by: Anonymous Airbnb customer in Sterling | Read more Airbnb complaints

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