What Brinks Home Security did:
On July 14, 2022 I attempted to properly pay my Brinks bill of $49.37 using my online banking service. Unfortunately, my vision was impaired as a result of recent cataract surgery and I was not able to see there was no decimal point, even during the bank’s software confirmation step. Because of this, instead of the $49.37 I owed, I accidentally sent Brinks $4,937.00.
The following week I contacted Brinks Customer support. They told me I would be getting overpayment money back, minus the regular monthly payment, within six weeks. It is now eight weeks past that first call, and I have not seen any return of the overpayment.
I made a second call four weeks ago, asked again when I would get my money back and was told on August 19. That did not happen either.
My third call to customer service also informed me I would get money back, but now they needed to take out a second monthly payment and the remaining overpayment would be returned by September 3 or 4th. That also did not happen. I get a mailed paper bill every month and never agreed to automatic payments.
On Tuesday, September 6 at 1:30PM I again contacted Brinks Home Security customer service, and was placed on hold for an hour after requesting to speak with a supervisor. The supervisor informed me that the customer service is provided by a contracted service company and not by Brinks, and that they had no process that would allow my overpayment to be returned.
After many phone calls and repeated lies of re-imbursement by the employees of the customer service company contracted by Brinks, it is clear that Brink’s has no intention of re-imbursement, and must be forced to return the overpayment. I can tolerate no more delays as that overpayment is my saved heating oil money for the season, which will be needed very soon.
What would you like the company to do to fix the problem?
Submitted by: Anonymous in New Jersey | Read more Brinks Home Security complaints
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