What Airbnb did:
I paid for a month long stay at an airbnb I paid $2500 upfront, all was fine when I checked in the first night but when I went to bed I found that the mattress was so cheap and unsupportive that I had back pain throughout the night and could not sleep. When I told the host that I could not stay there another night they said it wasn’t a legitimate reason to cancel my month long rental. Airbnb mediated the situation but only got me $890 of the $1920 I could have been refunded.
Submitted by: Anonymous Airbnb customer in Atlanta | Read more Airbnb complaints
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