What Optimum did:
U.S. Postal Money was sent certified receipt mail. Certified Receipt was signed and return to owner. Money order was cashed by OPTIMUM.
A female Supervisor from billing phoned account holder. Informed them the amount must be paid today or service terminated.
Then proceeded to transfer account holder to a automated service line. Which was not effective nor rectify the threat to pay today or get terminated.
The same day service was cut. But still charging equipment fees/charges.
As the account holder the service OPTIMUM is in violation of the negotiable instrument, which is cashed.
I am placing this notice to rectify immediately.
Submitted by: Anonymous Optimum customer in Bronx | Read more Optimum complaints
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