Optimum Claim for Compensation

Optimum Claim for Compensation

What Optimum did:
I have had zero coverage for over 2 weeks. No cable, internet or home phone. I have contacted them approximately 6 times and can get no one to come fix the problem. I’m fulfilling my part of the agreement by paying my bills. They are not fulfilling their part of the agreement by providing a service. I was told that aservice truck would come yesterday afternoon and that i had to be home for them to complete their repairs. I took off work to be home and called to verify that they were coming. No one showed or called. I have been a suddenlink/optimum customer for over 20 years and am disgusted with how i have been treated.

I want them to correct the problem along with apology for treating a long time customer so poorly

Submitted by: Anonymous Optimum customer in Minden | Read more Optimum complaints

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