What Verizon Wireless did:
On September 10th, a Verizon customer service agent helped me resolve some billing issues with a returned phone. I was mistakenly being charged for a device and it’s service when I had already sent the phone back. He removed the frivolous charges and credited my account $200 so my bill was paid for a month in advance. On September 29, my service is disconnected due to a missed payment arrangement. I never made any payment arrangement as I had a $200 credit on my account. Then while trying to get this issue resolved once again, I was on the phone for 2 hours and 45 mins with Joseph who said he could only remove the service charge but he could not credit me the device credit as had already been promised to me by the last agent. He could only credit me $90 for the service of a device that Verizon had possession of. Then when asked to speak to his supervisor, he said he could transfer me but if he did, I would only be able to receive a maximum credit of $45 as they take 50% of your credits for escalating issues to supervisors. His supervisor Paula confirmed this illegal practice when I was finally transferred to her. She said she had more important issues to deal with before hanging up on me after I had been on the phone for nearly 3 hours.
Submitted by: Anonymous Verizon Wireless customer in Anaheim | Read more Verizon Wireless complaints
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