Airbnb Complaint
What Airbnb did:
The guest Silcia ***** decided to cut the AirBnB reservation she made with me short knowing that there was no refund after the reservation started. AirBnB, using the AirCover policy, decided that
based on pictures that the guest took which made it look like the couch has “stains” when in fact, there were only cat hair (and it was disclosed in the listing that there was a cat living in the premises) and declared that the stain on the couch is “high severity issue” with cleanliness which warrants the refund. (You should have received pictures from my NY firm) AirBnB overlooked the guest’s AirBnB policy violation which warrants guest to address the issue with the host before complaining to AirBnB. This arbitrary application of “high severity issue” to what would normally been a “low severity issue” is the reason why I’m demanding the refund of $491.55 along with $508.45 for pain and suffering plus the elimination of negative review and the full disclosure of what specifically constitutes “high severity issue” with cleaning. The conversation with the AirBnB support ambassador is available upon requet
Submitted by: Anonymous in New York | Read more Airbnb complaints