PayPal Complaint

PayPal Complaint

What PayPal did:
Ok a Buyer bought $1400 worth of collectible figures from me using Paypal to process the payment and I sent them to his Paypal address and it was confirmed delivered via tracking number and through messages with the buyer himself. The buyer sent me to the money via friends and family. some days after receiving the items the buyer says that the items had something wrong with them and that he wanted his money back. I told him sales were final but he could send me back everything and after I inspect them to see if they are intact and the same condition they were sent that I could refund him. He didnt want to do that so I said well I guess thats it. He tried to dispute the payment via paypals system and they denied his request because of multiple reasons. I was never asked to submit evidence to support myself as the denial was pretty cut and dry. fast forward 90ish days and I see Paypal opoened a case on my account for “Unauthorized Transaction” and closed it the same day without me getting any say in it. My account was debited $1400 and so I contacted paypal.They said the dude did a chargeback with his bank and since it was a friends and family payment that I was not protected. When asked how I could address and appeal this they said there was nothing I could do since it was charged back by his bank. And when I asked which bank that was so I could contact them and submit my evidence they said they could not give me that information. I have all he evidence that the buyer in fact did knowingly purchase the items and that he received them so an “Unauthorized Transaction” this was not at all. The buyer currently has the items purchased and his money back from his bank while I sit here without the items and my paypal account negative $1400. Now I had a buddy accidentally send me $75 bucks today and when I called paypal to refund it, they said they could not because it was being used to pay off that debt which Is ******** because the day prior I called paypal to essentially do the same thing with a different friends payment of $300 which the agent refunded even though I could not do it myself through the app.

Submitted by: Anonymous in Colorado | Read more PayPal complaints


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