What VRBO did:
VRBO allowed a fictitious guest into our home. VRBO refused to to assist in stopping a very foreseeable event that damaged our property greatly. VRBO then refused to assist in remedying the situation they put me in by simply discussing with the guest or attempting to charge them for the damages. This guest stayed with us, falsified who they were, and exceeded our home capacity by more than 300 individuals. I explained to VRBO how I had learned of this eminent “party” and VRBO refused to help stop this very foreseeable event.
I evicted the guests myself with police assistance which was made only more difficult due to VRBO’s lack of assistance here. Damages to the home were extensive and VRBO would not assist in attempting to work with or charge for us the damages caused by the fictitious guest.
Submitted by: Anonymous in Texas | Read more VRBO complaints