What Brinks Home Security did:
My August 2007 contract with Protect America was for $34.95 per month (plus any applicable sales tax) for the first 3 years, then automatic annual renewals at the same price. The sales rep told me it was $34.95 per month for life. In June 2020, Brinks bought approximately 114,000 accounts (including mine) from Protect America. Brinks kept my monthly price the same for 12 months, then increased it by $3.23 in July 2021, then another $5.37 in January 2022, then another $3.66 in February 2022, then another $3.23 in March 2023. I am now paying $53.05 per month for Brinks monitoring service, and the total overcharges since Brink’s purchase are $218.32. I called Brinks on March 7, 2023, reminded them of my contract provisions, and asked that my rate be moved back to $34.95 plus sales tax per month, and that I be reimbursed for the overcharges. The Brinks representative asked me to sign a new five (5) year agreement at that price, but would not agree to reimburse the overcharges. When I told him I was unwilling to sign a new limited agreement to replace what I understood to be a lifetime contract, he hung up on me. If Brinks has done the same to 114,000 accounts, that makes total overcharges to former Protect America customers since June 2020 almost $25,000,000.
Submitted by: Anonymous in Ohio | Read more Brinks Home Security complaints