What American Express did:
I was in there relief program for two months for two card with a total of$ 26,941
One card was $14,068 and the other one was $12,273. I paid them both off in full they still went into my account and took additional $370.00 after the bill was already paid. This cause my bank account to be overdrawn. After calling up and yelling they credit my account back then less then a day they went in and took $92.80 for interest. No reason after the bill is paid in full. I spoke to Hugo on 11-21-23 from Amexp he told me they are going to keep my money. This is bull crap. This is not right. I worked hard for my money and $92.80 is food on the table for me. After i lost my job it took almost a year to get in the program each time i would call up they would say you don’t qualify for the program. There are so nasty peoples working at American Express.
Submitted by: Anonymous in Virginia | Read more American Express complaints