H&R Block/Emerald Card Services Complaint

H&R Block/Emerald Card Services Complaint

What H&R Block/Emerald Card Services did:
July 5th 2023, I discovered fraudulent transactions totaling over 40k on my Emerald Card (H&R Block/Pathward NA). Dispite calling and faxing requested information multiple times, they stalled in opening a claim for over four months. Once it was finally opened, they refused to provide provisional credit by the legally directed time (10 business days) After 26 days, the claim was finally approved and my account was credited. However, they immediately closed my account, leaving me still unable to access my money, and are now stating I must wait for a check in the mail! They refuse to ACH the money to my bank account, even though they claim you can do so when closing your account; they wont even overnight the check, saying its literally impossible. Ive already filed complaints with all the relevant state and federal agencies. Next step is arbitration for multiple violations of the EFTA!

Submitted by: Anonymous in California | Read more H&R Block/Emerald Card Services complaints


Tell us your H&R Block/Emerald Card Services issue


X