My phone service was cut off Complaint

My phone service was cut off Complaint

What My phone service was cut off did:
On January 25th I made a payment for our cell service and the payment was returned because a company I paid took an extra payment out of my account. When i talked with the bank they refunded me the money from the company and they file a dispute against that company. The money was placed back in my account and the same day I learned that the Payment I made on January 25th was returned by my bank to AT&T on January 30th and that’s the day I made the payment again. I also made a payment arrangement and I have the dates in my phone because they will send you a text message. So when I learned my service was cut off they talked about the returned payment. I advised them that I was paid on January 30th. They go on to say I made an arrangement to pay a bill on Feb 3. That was a lie because they always text you when you make an arrangement. And if I made the arrangement why don’t it say I made it when I log into my account. I did receive a message from at & t about the payment but I was like it should be showing in there system that I paid 167.86. I even paid two cents more because the payment I made January 25th was 167.84. So now they are saying I have to pay the full amount and that includes the 167.84 and that I will not do. Also I did have payment arrangements for February and now they want to bring up a insurance claim and it was never talked about until I went in the AT&T store to call and talk about our service. This is not the first time they have done things like this to me. My husband is a police officer and he needs his phone and he just got money from his lawsuits from an accident

Submitted by: Anonymous in Virginia | Read more My phone service was cut off complaints


Tell us your My phone service was cut off issue


X