What Vivint did: I was sent to collections after I canceled my contract, also called multiple times to obtain information and was given different information and told I did not owe multiple times. Now I’m on the phone being told I didn’t pay out my equipment balance but previously was told on the phone it […]
What Vivint did: Horrible customer service. I called to cancel my account, they said to submit a form, I did right away. The guy never mentioned it takes 30 days told me it will take couple days. I got a charge on my card, he told me that it will get reimbursed once the account […]
What Vivint did: On 7/28/2022 a Vivint salesperson came to my door at 7 pm to switch me from ADT to Vivint. I allowed the rep, Jon *****, to pitch the sale and I was promised a buy-out of my current ADT contract, discounts, and a smart home package. Within 30 mins of signing the […]
What Vivint did: Dealing with Vivint and Sunrun has been the worst experience we’ve ever had in dealing with any companies in our lives and we’re stuck with two solar systems, the first installed in 2015, and the second in 2016 just a year later. There is absolutely no accountability for things promised or for […]
What Vivint did: I wasn’t made aware of a installation fee until after I received the unit a month later I spoke with a supervisor and requested cancellation but that didn’t happen they charged my card again I asked for all of my money back and they said they would but it hasn’t happened What […]
What Vivint did: Lied about trial period and other promotions I never received. System not performing to standard. Cams goes offline every now and then What would you like the company to do to fix the problem? Submitted by: Anonymous in Maryland | Read more Vivint complaints Tell us your Vivint complaint Read More: Everything […]
What Vivint did: No service, even though I pay monthly, been trying to cancel for months and now they claim my dad that is 76 and initiany got the service has to pay some kind of loan if we cancel What would you like the company to do to fix the problem? Submitted by: Anonymous […]
What Vivint did: We were sold a minimal security plan with excessively high monthly fees that locked us into a five-year contract. We paid for our entire technology equipment package upfront. There was no financing of equipment with our monthly charge. Based on our information we were charged double the amount the high-end security package […]
What Vivint did: Recently my husband and I purchased a home security system from Vivint.We liked the price for the coverage and we were interested, however the one thing we both insisted on was not having a contract/ being able to cancel anytime. We would NEVER have agreed to purchase a Vivint security system had […]
What Vivint did: The salesman illeged false claims as well as stalked our home late at night. He also wpuld not leave our home during his sales pitch while my two year old dqughter walked out of the bathroom naked. I asked him to come back, that now wasnt the right time and he insisted […]