What Vivint did: We had the system installed about 3 years ago and it never worked, we called multiple times for resolution and were unsuccessful. The only resolution we go was to get out of the contract. Now we have all of the hard-wired junk on/in our house. Submitted by: Anonymous in Nevada | Read […]
What Vivint did: I was told by the installation technician that I had 30 days to cancel my service free of charge. Vivint contacted the technician and confirmed that’s the information I was given. False information mind you. They are saying that the contact says 3 days to cancel. So they want me to pay […]
What Vivint did: Vivint refuses to cancel my account. After speaking with a manager. It was agreed that if I payed the equipment off of $591.90 they would cancel my account. Here I am 4 months later, they have not canceled my account and they started charging me again. They claim to be putting in […]
What Vivint did: I have been trying to close my vivint account since june of last year. That was when loan was paid off. The keep telling me its closed but continued to take money out of my account. I have changed my debit card and will no longer pay them. Submitted by: Anonymous in […]
What Vivint did: To start they charged $5000 in equipment, take 3 months to finalize de installation after that mi bill is always different ,and when you call they didn’t pick up the phone. Also any troubleshooting I have to do it myself. The equipment don’t work properly same as the app. Submitted by: Anonymous […]
What Vivint did: My system was hacked and someone broke into the house stealing thousands of dollars worth of tools and other things. They had access to the panel and deleted videos. I called Vivint who advised that they do not keep records of any videos even if requested by courts. I requested to cancel […]
What Vivint did: They said our amount owed was 3117.57 and would pay 86.03 for 36 months equipment would be paid off and just pay for the a service fee of 29.99. they say the contract is for 5,161.17 and I nor my fiancee would agree to that. Also the contract isnt even the sales […]
What Vivint did: I am canceling my service for the following reason: 1. No follow-up from a technician to come out and service equipment. 2. Inability to have playback on cameras for almost 2-3 months 3. Having property broken in and was not able to get full videos playback due to the systems continuous freezing […]
What Vivint did: Vivint says their service is free and they also pay for the remaining balance of your current provider. With out any notice that put a charge/off on my account for equipment that is Vivint equipment that can’t be used with any other service provider. The contract doesn’t say anything against returning equipment […]
What Vivint did: The customer service department is refusing to let me cancel my account. I am consistently harassed with phone calls about an ever accruing bill. I have not used their serviced since June 2021. Tried to cancel then to no avail. Tried to cancel in October 2021. Hopeless, I decided to carry out […]