I only have internet service with spectrum. At first I had the internet speed package of 200 Mbps for $70.99. I needed a faster speed, so the Sales Rep told me that Spectrum Ultra would be 400 Mbps at $90.99. She said this is very fast.
I only have internet service with spectrum. At first I had the internet speed package of 200 Mbps for $70.99. I needed a faster speed, so the Sales Rep told me that Spectrum Ultra would be 400 Mbps at $90.99. She said this is very fast.
During peak watching times NBC is unavailable. I’ve called several times and they performed several reboots and adjustments but nothing worked. The last person I spoke to stated that this may be due to too many viewers trying to watch NBC causing an overload. He also stated that a technician would have to come out before anything can be done about the issue. I feel the tech won’t be able to fix it since it’s a Charter Spectrum issue. I pay my bill every month and feel there is no reason this should be happening.
I have spent over 20 hours on the phone with them, had damage to my home from techs- asked them to file it and to be fixed – then found out there were no notes on my account. I have videos of my internet being out and being told they showed no disconnect. I was promised by a supervisor I would have credits to my account and then he never answered the phone again and I was stuck with late fees. our bill in the past year went from 118.00 and now we are paying 177.00
My account was closed in good standing back in 2016. I have not had cable TV since then.
This company is insisting that I owe an $86.00 balance on equipment that was returned on June 12th 2019. I have a receipt for the drop off of the equipment which included two pieces. Furthermore, I returned two items at the same time and they only got one and are blaming me. They have ran me around several times and I do not owe them money and they have threatened my credit if I do not pay. They have lost the item and it is not my responsibility nor should my credit be effected for their carelessness. They are harassing me to pay the fee when it is not owed. The item was returned and we have a receipt.
I was charged with a full month of service even tho they know I did not use any data for over 30 days. I called to discontinue my service this and then I discontinued them finally August 7 I was 11 days of my cycle but they charge me for the whole cycle
Charged for cable services that I never recieved in a 6 month period. Company refused to reimburse for the 6 month of charges. Supervisors acknowledged the charges and validated there was no cable card as th stated I personally picked up from their store. Which never happened. Also sent tech out to validate at service address that there was no cable card or cable modem. Which they charged me for. Tech validated and said there is no cable at this residence. He also commented you never know what your going to get with this company. I have been trying for 2 months to get it handled. I have been lied to by multiple supervisors over this two month period. The excuse “we dont have the authorizatio
Cancelled service on 9 July 2019 due to active military PCS move orders. Per orders, had to report to new duty station in 10 July. I couldn’t return the equipment until I was allowed leave from new unit on 20 July. All account dues were paid except the equipment charge. Upon return of equipment on 20 July, service rep informed me account dues were satisfied. On 6 Aug, received bill for $90.99 for credit card rejection when they attempted to charge my auto pay card in the account for the equipment (that was turned in on 20 July). Upon discussing on phone with Spectrum, they charge the auto pay card on my account after a period of time if the equipment isn’t turned in and my card was declined
Absolutely No WiFi Service has worked in over 50 days!
Customer Service Representative refused to allow me place an order for a Spectrum/Mobile phone and allow the phone to be kept at the Fed Ex hub due to the fact that I could not and would not be home to sign for the phone. Nor did any representative advise me that I could have gone to the local Spectrum store and applied for the same Spectrum/Mobile package and picked the phone directly from the local Spectrum store. I spent hours and hours on the phone attempting to resolve this and had to contact North Carolina Attorney General.