Frontier Communications Complaint

November of 2017 I moved from Aberdeen, ID to Pocatello, ID promising to transfer services to my new address. They instead created a new account under the new address, making it more difficult to discuss the correct account. After move in they were unable to provide service due to a hill right next to the apartment preventing a direct line to the tower. I called and asked where to go and they agreed to terminate the account due to their inability to provide services.