Optimum

Optimum Complaint

What Optimum did: Optimum has continually have outages and problems with service. Customer service is basically a chat box that is easily dropped and no call back when requesting service. When you do get a Customer service agent the most they do is have you unplug your cable box Submitted by: Anonymous in California | […]

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Optimum Complaint

What Optimum did: I have had Optimum for two years never missed a payment. I noticed they were slowly charging me more and more each month and dug deeper and seen it’s been going on for almost two years. I spoke to a representative who admitted I was not notified of a bill change and […]

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Optimum Complaint

What Optimum did: Optimum internet been taking money off medicare extra benefits and they keep denying n now try charge 111. I called Aetna extra benefits and they told me that optimum internet has taken payments every month. Submitted by: Anonymous in Texas | Read more Optimum complaints Tell us your Optimum issue

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Optimum Complaint

What Optimum did: I cancelled service before the installation date and now sending me bills to pay. I received a charge back from my bank. So I received all my money back. Now they are billing me for a future date which I never had service with them. Submitted by: Anonymous in New York | […]

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Optimum Complaint

What Optimum did: Optimum(Altice), allowed for an individual to utilize my credentials to gain access to my network settings and all of my online activity. I’m made them aware of this in July of 2022, but their customer service representatives were negligent in handling the situation. This resulted in me losing information in a current […]

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Optimum Complaint

What Optimum did: I had an internet account at my old house. When we moved to my new house i had services transferred over and had to make everything current and paid. The company has sent a bill to collections stating I owe them money. When I called customer service about the issues they told […]

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Optimum Complaint

What Optimum did: I lost Internet on Labor Day. It’s been four days without Internet I’ve had 2 to 3 different technicians come out and are unable to fix it. it’s been four days of back-and-forth with Optimum and their crew and no one ever gets back to me. I have to just keep calling […]

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Optimum email Complaint

What Optimum email did: My husband and I have had optimum email for years—optonline.net. Suddenly our accounts were disabled. Numerous phone calls to optimum did not give us any answers. Apparently, optimum is phasing out its email service. No warning, no notification, nothing. No help in transferring important emails such as Drs, credit cards, financial […]

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