Optimum

Optimum Complaint

What Optimum did: I have been continually harassed by Optimum. I have tried to cancel service since Nov 2022 but it is in my husbands name who is deceased. They refused to cancel w/o proof of his death. They ran my bill up and turned me over to collections. This harassment has been going on […]

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Optimum Complaint

What Optimum did: Overcharge you don’t missing channels I love this service for 9 years now and I still don’t have the generals and stuff I ordered it in the beginning they charged me almost $400 a month and I got 82 channels no on demand Submitted by: Anonymous in Kentucky | Read more Optimum […]

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Optimum Complaint

What Optimum did: My mother has been a loyal customer of Optimum for over 5 years with automatic bill payments. I was appalled to discover that they’ve been charging her $100 for very basic internet, which I find to be highly unethical and downright ridiculous. I want to request a refund. Submitted by: Anonymous in […]

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Optimum Complaint

What Optimum did: Optimum disconnected my account with no warning or contacting me. When I tried to connect it back turned out someone else claimed to move-in my address, so they canceled my subscription with no warning or contacting me. Submitted by: Anonymous in New York | Read more Optimum complaints Tell us your Optimum […]

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Optimum Complaint

What Optimum did: I discontinued services with Optimum. Promptly returned all equipment with receipt. Optimum owes me a credit. Optimum charged me for a piece of equipment not returned. It turns out the serial numbers of returned equipment were incorrectly recorded, not my error. I still cannot get a prompt refund of money owed to […]

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Optimum Complaint

What Optimum did: I started complaining, about Suddenlink, in the year 2008 until they changed over to Optimum. I thought they would be a whole lot better than Suddenlink’s company. Same-old thing Submitted by: Anonymous in North Carolina | Read more Optimum complaints Tell us your Optimum issue

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Optimum Complaint

What Optimum did: July 5, 2023, I was charged on my previous form of payment prior to entering my payment information Immediately after contacted support and was told they could not void and charge the proper account Submitted by: Anonymous in New York | Read more Optimum complaints Tell us your Optimum issue

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Optimum Complaint

What Optimum did: Optimum over charged me since March. I paid $160 for two months, then they charged me about $100 plus for April – June 2023. These mobile charges were fraudulent, because I never used their mobile. I paid off the mobile and when I was assured that there will not be any charges. […]

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Optimum Complaint

What Optimum did: 6/22/2023 An Optimum Rep contacted me and asked if I would like service. I told her I would like to but they unfairly billed me from previous service. She told me to let her look into my account and then told me my past bill was forgiven. I was able to start […]

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