Vivint

Vivint Won’t Let Me Cancel

A customer representative named Amy from vivint told me that there is a 30days trial period for the vivint home security system and that I can cancel it anytime within those thirty days and they wouldn’t charge me, and NO OBLIGATIONS at all, I was already planning on purchasing a security system for my home and so I thought I would give it a try but later on in the month I found a much cheape…

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Vivint Hurt My Credit

The salesman who went door to door lied about the account agreement and terms. They said if I signed as the primary account holder and the owner of the house was the cosigner after six months I would be able to get my name off the contract and he would become the primary holder. They never said his credit had to be a certain score. This was the reason I signed as the primary.

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Vivint Bad Customer Support

I was lied to by the sales rep. He said we had a 7day free trial and we could cancel anytime NO questions asked, and left the boxes so we could return the equipment. However, the documentation he left was for a 3day trial and to cancel AFTER that would require a payment of $3700. I called on the 4th day to cancel and he claimed he didn’t say that. When I asked WHY he wouldn’t tell the truth h…

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Vivint Overcharged Me / Hidden Fees

I started service with Vivint about two years ago when a third party company redirected me to sign up with Vivint rather than Xfinity Home Security. Ever since then Vivnt has lied to me time after time. First, they did not tell me I was to get financing for the cameras until I found out I had a loan with One Citizens. When I called them to stated I did not want to finance with One Citizens, …

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Vivint Won’t Let Me Cancel

The salesperson told us that we had 2 weeks to decide and we could cancel within that time with no charge. We contacted him to cancel after 9 days. Since then he won’t respond to our texts or calls. The company stated he contacted them to cancel but nothing about the 2 weeks her gave us. They will not cancel without the salesperson telling them he gave us 2 weeks trial period. The salespe…

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Vivint Product Wasn’t What I Was Promised

For 3 years..I could not switch the thermostat from heat to cold..their equipment is NOT compatible with my heater..they then sent me another one..which does not work either..the salesman at the time was very pushy..and I still dont know why I have a door camera and I am LEGALLY BLIND..my niece is writing this for me..she has kept all the records and conversations with this tipoff company

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Vivint Product Wasn’t What I Was Promised

I received my installation yesterday – The technician somehow connected the control panel to my living room light switch so now if I turn off the switch the control panel loses AC power. I called customer service, and they had no current solution nor offered an apology – Instead offered a technician to come out ONE week later. Terrible service + definitely not the company I expected. On top o…

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Vivint Product Wasn’t What I Was Promised

Equipment is not working properly at home. When the guy set it up he said that it was having some problems but it should soon clear up. Problems never cleared up. Cameras are not where I wanted them and are not recording . I cant pull up and look back and I have called several times about this and they troubleshoot and nothing still works. I recommend that they come get this equipment and ca…

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