Vivint

Vivint Collections Issues

They told us a story there was a break-in down the street from us. When we spoke to other neighbors the same story was told to them. Never touched the contract except to sign, and were rushed thru signing. After we signed the contract the service man added notes to the contract which is visible. Our account with them was re-opened in 2016 approx 3 years after the account was originally opened and is a negative stain on our credit. It is showing that it is a recent open account and we owe thousands of dollars.

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Vivint Won’t Let Me Cancel

when I was sold the product I was told I can cancel at anytime. tried to cancel by jan 2020 verbally 3 months later said I have to do it in writing so I did. called 10 days later to square up with them told it went to collections for rest of contract 2700 dollars. collection agency said I can square up with them and continue contract on house I no longer live in.

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Vivint Lied about the Price and Won’t let me Cancel

An rep was in my area encouraged me to try it. He never mentioned to me about a contract. I agreed to try the alarm out. Later on i found out that i was locked into a contract for 5 years. I explained to the customer service rep on the phone that i was never told this by the rep that came by home. She said that it was on my contract. I told her i never received a contract. She said that i am supposed to receive my contract online. I toldbher this method in how i was treated unfair. I am on a fixed income and was not treated right in this matter. Please help me if you can.

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Vivint Complaint

When we purchased this home a security system was installed with the home. We agreed to take over the contract, but Vivit started a new 60 month contract and is charging us for installation of equipment when the equipment was already purchased from the original home owner and installation when the equipment was already installed. Now they send our account to collection and is charging us with the whole 60 month contract when I haven’t lived in this house for more than 24 months.

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Vivint Low Quality Product and Bad Customer Support Won’t let me Cancel my Account

I pay for a system that doesn’t work. Every time I call and try to get it fixed they blame it on my internet. I know my internet is great because we stream all of our tv shows and movies with no issues. My cameras are always offline, the system is extremely slow and unreliable. I just want out of my contract, I’m wasting money on a system that doesn’t work.

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