Vivint

Deceptive sales tactics used to lock me into 60month contract and higher equipment fees.

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Forged my signature on contract. Did not make me aware of cancellation policy. After i canceled they placed both accounts on my credit report

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Elderly person was misled about products Installed and was charged for the products when they were told it was free and they didn’t provide and guide person thru the contract. Just told them to sign the blank contracta dthey weren’t provided any documentation after signing

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An rep was in my area encouraged me to try it. He never mentioned to me about a contract. I agreed to try the alarm out. Later on i found out that i was locked into a contract for 5 years. I explained to the customer service rep on the phone that i was never told this by the rep that came by home. She said that it was on my contract. I told her i never received a contract. She said that i am supposed to receive my contract online. I toldbher this method in how i was treated unfair. I am on a fixed income and was not treated right in this matter. Please help me if you can.

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When we purchased this home a security system was installed with the home. We agreed to take over the contract, but Vivit started a new 60 month contract and is charging us for installation of equipment when the equipment was already purchased from the original home owner and installation when the equipment was already installed. Now they send our account to collection and is charging us with the whole 60 month contract when I haven’t lived in this house for more than 24 months.

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I pay for a system that doesn’t work. Every time I call and try to get it fixed they blame it on my internet. I know my internet is great because we stream all of our tv shows and movies with no issues. My cameras are always offline, the system is extremely slow and unreliable. I just want out of my contract, I’m wasting money on a system that doesn’t work.

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