Please call
Please call
I had an issue with my cameras multiple times and when we had “upgraded” to a new system we had videos of someone elses’ backyard on our system. Which is a violation of someone else’s privacy. After “upgrading” to a new contract (that ends in 2024) their service was horrible.
Have had several issues with vivint mostly during the initial install. They did a bait and switch based on initial projections from a solar array design that was completely different than the one installed and increased the price they would charge based on lack of sun exposure. We were also told that they would maintain the array at no cost and if we wanted to repair or replace our roof they would take the panels off for a fee of $500. Now when we were looking into updating our roof the fee is $1800. They used deliberate dishonest practices to mislead us into believing we would be saving money and our electricity bill is the same as it was before. Now we just have 2 power companies. Also…
I was not told by the sales rep that there was a 5 year contract. As a matter of fact he told me i wasnt signing a contract at all. I find out to day 5/19/20 that there is a contract and its over in 2024. I would have never signed up for this product if I knew this.
They told us a story there was a break-in down the street from us. When we spoke to other neighbors the same story was told to them. Never touched the contract except to sign, and were rushed thru signing. After we signed the contract the service man added notes to the contract which is visible. Our account with them was re-opened in 2016 approx 3 years after the account was originally opened and is a negative stain on our credit. It is showing that it is a recent open account and we owe thousands of dollars.
when I was sold the product I was told I can cancel at anytime. tried to cancel by jan 2020 verbally 3 months later said I have to do it in writing so I did. called 10 days later to square up with them told it went to collections for rest of contract 2700 dollars. collection agency said I can square up with them and continue contract on house I no longer live in.
I have tried to cancel service with Vinint on multiple occasions for the past year. They state that I cannot get out of my service contract. I never signed a service contract for any length of time. I have had their service for over four years at the current address.
Deceptive sales tactics used to lock me into 60month contract and higher equipment fees.
Forged my signature on contract. Did not make me aware of cancellation policy. After i canceled they placed both accounts on my credit report
Elderly person was misled about products Installed and was charged for the products when they were told it was free and they didn’t provide and guide person thru the contract. Just told them to sign the blank contracta dthey weren’t provided any documentation after signing