What Vivint did: Vivint charged me every month for security fees and a manager by the name of Jeremy ***** used his work access in this community to repeatedly violate our family’s privacy and allow our neighbors repeated access in our home by remotely turning off our alarm system and videos when they would come […]
What Vivint did: Vivint has been the worst decision I’ve made since purchasing my home. They came into my home, promised 4k resolution with 30 days of video being stored and for our system to have a full warranty. Now that their system has been installed in my home for roughly 6 months we have […]
What Vivint did: I was baited to get Vivint to try out the system. They are very persistent. I didnt pick the package at all. The just said they picked out a few things which was the hub, 3 camera, door sensors and smoke alarm. I already said I didnt need all of it but […]
What Vivint did: I didnt need or want thete services . Thy made it sound as if it was almost free . I did sign up and had 3 days to cancel , in 2 days i called to cancel thy gave me more reasons to give it a chance try it out i said […]
What Vivint did: I was approached by the seller on August 18 2023 and I signed a contract with Vivint in exchange of a better product than ADT plus two additional cameras. This service was totally financed by Citizen for $4000 payable in 5 years. One month later, on September 19th I was charged $624.11 […]
What Vivint did: Signed up with a 5 year fixed interest rate in 2020. In June 2023 was notified that all contracts were being consolidated into Vivint’s credit card system at a higher rate than our original contact. I paid off the resulting balance to not be charged for the monthly higher interest rate. Submitted […]
What Vivint did: The Vivint salesperson stated no contract and Vivint would buy out the contract with my existing home security provider. He walked me through applying for service on my cell phone and I believe I signed a contract without realizing it. When the installer showed up the next day the work order did […]
What Vivint did: I returned my equipment back to Vivint and never received my refund for my returned items. I called on several different times and spoke to 3-4 different customer service representatives and one of them was a supervisor and she put in the request to refund my money back and I never received […]
What Vivint did: Currently paying the equipment off from Vivint . I no longer need security service since I moved into a rental that doesn’t allow me to sent up my security cameras . Was never told that I was paying for security service in my contract just the equipment . Also was never told […]
What Vivint did: In May 2023, I was talked into a 30 day free trial with Vivint, the sales rep told me I can call him after 30 days to cancel. He also said my credit will not be run but he lied about that. He said I wouldn’t pay for anything and he lied […]