What Vivint did: Sales manager is fraudulent when selling the product and communicating about the cancellation policy. 1. Confusing words on the purchase of the product. When advertising the product, the sales manager emphasized on “only 90$ per month and you will get the service and device for free. ” He emphasized that if we […]
What Vivint did: Deceptive practices from salesman. contracts do not match wording from salesman. unable to cancel the service What would you like the company to do to fix the problem? Submitted by: Anonymous in North Carolina | Read more Vivint complaints Tell us your Vivint complaint Read More: Everything You Should Know About Recent […]
What Vivint did: Vivint sold me a security system under false pretenses stating that the system did not require Wi-Fi and was “unhackable”. Neither statements are true. They system never worked properly from day one, numerous glitches in the system. My system has been hacked and they refuse to try and resolve the issue. What […]
What Vivint did: I am contracted to a home security system named Vivint Smart security at which I pay monthly for monitoring services. In order to obtain the equipment, I was steered toward an affiliated creditor named Fortiva for a sum of about 3k for the equipment used for this monitoring service. I misunderstood the […]
What Vivint did: We have been customers for years. Yet, we have several major complaints. More recently, Vivint, downgraded their smart drive capabilities that we pitchased, with the understanding that if we purchased 12 camera as 400 each, that the smart drive would be able to 24/7 record all movement & video. The downgrade, caused […]
What Vivint did: I feel I was strong armed into signing up. Equipment was installed that same day (at 10:30pm even though I told them I needed to be in bed by 9:30 because I get up for work at 4:30am). They insisted it had to be installed that night, which made it very difficult […]
What Vivint did: I went to cancel my service because I lost my house and am about to be homeless. They told me unless I pay off the 3800 for the equipment that they cannot cancel my account, and take the equipment back. They kept asking if they could transfer the services to a new […]
What Vivint solar and now sunrun did: I no longer own a property which I had Vivint solar system install almost ten years ago. The new owner doesn’t want the service and requested that the equipment be removed from the house. Sunrun who I never did business with says I must pay 17k for the […]
What Vivint did: Vivint has on numerous times told me that if I pay off my equipment they would cancel my service and the contract that I had with them would be canceled after having a lot of problems with the equipment since 2018 I paid off the equipment in 2020 and asked them to […]
What Vivint did: The thermostat doesn’t work correctly and they claim it isn’t an issue on their end. They made me open up a credit card and put 3500 on it and refuse to cancel and refund me the money unless I pay it off and then they take the equipment I was paying for […]