February 21, 2020
They lied to us about the services and I purchased a security system and cameras and wasn’t given second camera and it took them 62 days to come around to install them when they did they drilled holes in my stain glass window frame to run wires through. Charged me for two months with no cameras that I paid for. Needless to say wouldn’t let me out of a contract for things I never gotten.
February 18, 2020
Sales guy misled on package and contract details
February 11, 2020
I was told by the installer that I would have the ability to arm and disarm my alarm via my cell phone for $36.99 monthly. According to Adt, that I would have to pay $53.99…I was mislead..
February 2, 2020
I sold a house located in Katy, TX in September 2015. The service was canceled by phone, the alarm device was disconnected and also the telephone was disconnected. The new owner change to a different security service provider. However, ADT continued charging automatically $56.42 per month to my account. These charges have been done for more than 4 years up to the present time. I contacted ADT billing support and their answered that there were no records showing a cancellation and that they require a cancellation letter.
January 31, 2020
Perch I called ADT they sent a guy out to the house which insisted that I take things that I didn’t order they wanted over $2,000 for equipment when I told him I had a coupon that would give me oh like 90% of the stuff for free and he said he would be back the next day for me to sign a contract but he took $1,000 out of my checking account the guy never came back with a contract then ADT wanted me to sign a contract I told him I wanted to cancel and them to come and get their equipment I sent them three notices to come and get their equipment now they’re trying to sue me for over $1,000 when I had told them repeatedly to come and get their equipment I moved of I had asked them to come and ge
January 21, 2020
We sold our house in 2015 and cancelled the contract with ADT over the phone, but they have continued taking out automatic payments. We found out this past December in 2019. They won’t give back any money and are actually still charging us.
January 20, 2020
Price was higher than promised. Never shown how to use equipment. Installer made sexual innuendo’s and inappropriate, and unprofessional comments.
January 10, 2020
I own a very small automotive repair shop in Seguin, TX and recently moved locations. I’m sharing a building with an existing company that already has a security system so I no longer needed ADT’s services. After calling to cancel I was told that it would be $1040 to cancel or I could transfer service somewhere else. Not having $1040 to spare, I agreed to transfer the service to my home. Monday, January 6th 2020, I saw my bank statement and ADT took out $1075 that I do not have. I need that money to repair people’s vehicles and now I can’t. It’s been 5 days, I’ve talked to about 8 people now, Mike Sweeney, Andrew Belize, Jackie, Sandy, Deedee, and everyone else in the office they work in, an
January 9, 2020
i was promiced 5000 to 6000 dollars savings on my home insurance . the next morning when i talked to my insurance carrier i was informed it was more like 60.00 dollars a year. i called that same morning and was told to send a letter, i was not given a time period at to when to do this. when i called back to get the address i was told i was outside the 3 day canx period