July 10, 2020

    Airbnb Claim for Compensation

    misrepresentation on amount they collect for taxes on charges are not the total amount that must be paid

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    July 9, 2020

    Airbnb Customer Service Lied to Me

    In May 2020 I canceled my July 2nd, 2020 trip, expecting a 50% refund. This was before the COVID coverage extension through 7/31/20. I didn’t mind the host, Angela, keeping half as per the original agreement. Angela instead agreed to give me $660 (more than half) refund. She’s been very attentive and professional.

    When my account was not refunded immediately I asked her and she told me funds …

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    July 7, 2020

    Airbnb Customer Service Lied to Me

    I order a AirBNB in New York City. My AirBNB was cancelled a couple hours before it was time for me to leave and go to NYC. I was trying to get in contact with the host she never responded. She cancelled my AirBNB and never gave me a reason why. My guess is she seen it was black guy who she probably didn’t trust. Customer service on the app kept saying someone would contact me. Nobody ever cont…

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    July 7, 2020

    Airbnb Claim for Compensation

    We had a guest break our stove. The very next day we submitted photos of the damaged stove and were told by Airbnb that their claims would reach out. They never did and 14 days later they closed the case. We uploaded photos and did everything they asked immediately upon the guest checking out and followed their instructions to the T. They say we didn’t file within the 14 day window yet they…

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    July 5, 2020

    Airbnb Claim for Compensation

    4 days before check in, Melissa insisted she must cancel her reservation. Under the terms of Airbnb’s strict cancellation policy, she isn’t entitled to any refund. Still, I offered my condolences along with a partial refund. Unappreciative and dissatisfied, she grew hostile, made threats, used intimidation, & falsely accused me of discrimination. She was uncooperative and refused to cancel, and…

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    July 3, 2020

    Airbnb Claim for Compensation

    I had meticulously planned my wife and Is honeymoon vacation for the past 3 years. Unfortunately, the black swann event hit and travel became more difficult. On July 1, 2020 the EU and Greece banned US residents and British Airways cancelled all flights from London to Athens. Even under the dire circumstances my wife and I were going to travel. I waited until the last hope was extinguished on t…

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    June 29, 2020

    Airbnb Claim for Compensation

    I cancelled a reservation (HMSM4KZZMS) for a one-time family special graduation event according to all AirBnB parameters and criteria. The reservation dates were for 5 nights, July 12-17, 2020. I cancelled on June 1, 2020. They refuse to give cash refund, only travel credit which we cannot use due to Corona Virus and my husband’s health condition, chronic lung Sarcoidosis, attested to by his ph…

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    June 29, 2020

    Airbnb Claim for Compensation

    we had reserved a home in Cabo, Mexico for late July. We secured our place to stay in January 2020. When Covid 19 hit, we reached out to our hosts about our fears traveling with a new born, our flight was cancelled and since we are traveling from Alaska, both the Canada and Mexico boarders were closed. To give our host ample time to re-rent out their place, we cancelled in early March (which…

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    June 27, 2020

    Airbnb Claim for Compensation

    I cancelled a reservation within the air bnb COVID policy and a host is keeping my deposit of $456.08. I requested numerous times for help to no avail. Air bnb did refund air bnb fees.

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    June 26, 2020

    Airbnb Claim for Compensation

    Hello,
    I want to file a Claim for an extenuating circumstance that has occurred. My cousin has been locked up because of a problem. He was the one who had the rental vehicle under his name, the vehicle in which we were going to travel in to the airbnb we had reserved.
    I contacted the Host about the situation that had happened. I tried rescheduling the reservation and they said that my new dat…

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