What Airbnb did: The house was poorly maintained and had bedbugs. AirBnB, without consulting us, arranged for the host to issue a refund. This thrust us into a very precarious situation in a peak-season tourist market with no place to…
What Airbnb did: The house was poorly maintained and had bedbugs. AirBnB, without consulting us, arranged for the host to issue a refund. This thrust us into a very precarious situation in a peak-season tourist market with no place to…
What Airbnb did: We rented an Airbnb for 39 days during the months of May and June 2023. When settling in, we noticed a disgusting amount of mold where the tile meets the tub. Either the first or second day…
What Airbnb did: Stayed in Airbnb in Poconos, PA 7/13/23-7/18/23 with my family (16 people). Place was dirty inside and outside was unkempt. Broken beds, etc. After our stay found out that host had a different listing that had multiple…
What Airbnb did: As a retired 72 yr. old windowed, Super Host for Five years with raving reviews and never a complaint from nearly 100 guests, one recent 3 night guest lied to Airbnb reporting there was "physical violence" after…
What Airbnb did: Went in to the air b and b while my family Was gone and stole my clippers and dress pants. No one else could have done so. When we addressed it she said she would go into…
What Airbnb did: Our rental in Manhattan was canceled less than 30 days before check in date by the host/Airbnb. We were refunded but Airbnb is refusing to respect its AirCover Protection Policy and help us book a "similar or…
What Airbnb did: We booked in early January a stay in Lake Tahoe, CA for 4th of July. On the day of, we haven’t received lock code instructions to access home. We call host and she explains she no longer…
What Airbnb did: I am writing to seek your legal representation and guidance regarding a dispute I have with Airbnb Inc., the short-term rental platform. I believe that Airbnb has mishandled a reservation alteration, resulting in financial loss and a…
What Airbnb did: I purchased a stay with Island Realty in Kona Hawaii. The host rented an apartment to me at Kona Islander Resort. On July 26, I checked in around 8pm and went right to sleep. That early morning…
What Airbnb did: Hey folks, Having an issue escalating a recent stay through customer support. Our listing was...filthy. Additionally, the furniture was ripped, broken, and inoperable. The host (a management agency) agreed to reimburse cleaning fee but has not budged…