The problem started on august 4,2020. We had a storm that day and lost power and we still don’t have cable till today august 9, 2020 and still not fix yet What would you like the company to do to fix the problem? Fix this issue it’s on going Submitted by: Anonymous | Read more…

Since July 6, my main box does not pause live TV (or rewind or FF) <- this is a service I pay for The mini box, constantly goes black from time to time According to my billing statements, Optimum has been charging me for 2 premium services?! Submitted by: Anonymous | Read more Optimum complaints…

Lied about rates been waiting for a supervisor to call back after speaking with him. Lied about extension due to first issue not being solved to me not to pay until I heard back from them and my service got cut off after they reassured me it wouldn’t be. Lied about supervisor not being in…

This started in June of 2019. I have spent hours on the phone and just with my bill trying to get it fixed. 1 month I’m behind the next month I have a credit. Then I pay on the 3rd to the 7th of the month they are not giving me credit for the payment…

I was charged for television for 2 months in which I did not receive tv. I only wanted internet service and I paid $101 for the first months internet but was charged $157 for additional tv service I did not order or receive. Suddenlink says they can not change the billing until I pay them…

It stared the moment we upgraded our Modem and router, over four weeks ago. The equipment Suddenlink had given us was used and old. I purchased a new modem and router to “update” our equipment and improve our Signal because nothing else was working. The phone line accessed we were paying for was no longer,…

I SINGED UP GOR THE 65.99 ALTICE ONE FIR LIFE SEVERAL MONTHS AGO. THEY HAVE DOUBLED MY BILL TO 135.00 PER MONTH AND ARE SAYING I DIDN’T SIGN UP FOR THAT PROMOTION. I HAD DISH FOR 79.00 AND I SIGNED UP BECAUSE OPTIMUM WAS CHEAPER. I WOULDN’T HAVE LEFT DISH IF ALTICE WAS HIGHER. I…

My service was turned off on June 30 2020. I paid for the month of July on June 02 2020. They owe me this payment and are trying not to pay it. They also sent me a prepaid MasterCard with 25 dollars on it, a credit they gave me for the same time period as…

March 2018, I unauthorized upgrade was applied and numerous documented attempts were made to remediate, but instead hit with late fees and additional charges. After a supposed resolved on 7/220 with rep Maria, was again hit with additional charges and late fees on August 2020 billing. Chatted with rep Chandie and was told it was…

I have been Paying for the 5g internet for a year only to find out that there is no 5G towers even installed in my area. Why don’t you tell customers this information? We got the highest speed internet under false pretenses and snake oil. Suddenlink has completely lied about the speed I’d be getting…