February 24, 2020
Charged me a $60 service fee to replace defective equipment I lease from them. (Replaced after 92 days.)
February 22, 2020
This is twice now I’ve had a major issue with optimum. Most recently, my internet stopped working. I was told I could have a technician fix it to the tune of $80 or take it to the store since there was something wrong with my modem. I wait over an hour in the store to swap it out. I get home and follow the instructions and it still does not work. I get back with support via chat (I’m currently still waiting for a call back again over an hour…) and he tells me something is still wrong I can go back to the store OR send a tech for $80. Why should I pay to fix optimum’s mistake? Worst of all I’m not being compensated for the time and energy I have to spend to try and resolve this PLUS I don’
February 14, 2020
Well, when I first purchased the $34.99 100 mbps plan from Suddenlink, I used to get an average of 60-70 mbps for my download speed and 40-50 mbps for my upload speed. A month later, my download speed is only 30 mbps and my upload speed is just barely 10 mbps. Their service has gone down tremendously, and the connection is horrible.
February 12, 2020
Repeatedly my bill has crept up by $5-$15 multiple times a year. This has been going on for at least 3 years.
February 12, 2020
They overcharged me on my bill lie to me over the phone I spent countless hours on customer service to be hung up on and lied to I missed out on money opportunities my daughter missed out on academic achievements all due to not having Internet service for over 3 weeks I think they are entitled to pay me some compensation.
February 9, 2020
I signed up svc back in September/October months and it took them three weeks and for service calls by technicians and at least 10 phone calls by meeting with tech-support which lasted over an hour to two hours apiece. I was promised a free installation, which they did give me that credit, I was also promised three months free service. I was not awarded any free service except for the three weeks that I did not have Internet service due to them not being able to hook it up properly. It’ requiring me to takeoff work several days.
February 8, 2020
I have two phone lines with this company, along with internet and it has been just awful lately. I have seen my bills continually increasing and was given no prior notification as to WHY? Also, was told by a customer service rep that I would be reimburse for a late fee, due to the system upgrade, no one could use the service in order to take care of their bill, and when the time came, I would never reimburse, even though they assure me that I would be. Also, due to the lack of service, I unfortunate could not log in for my training, which cause me to lose my job, which caused me hardship. I was on hold for nearly an hour, but only to be hung up on….just freak-en crazy!
February 7, 2020
SUDDENLINK didn’t have cable for 4 days! I called them they said it was a power outage in our area after I called them 8 times and they said that 8times. I asked my neighbor if they had cable and both of them said yes so I called back SUDDENLINK and they said they were gona send some one between 8 and 11 this morning and no one has came. I am now late for work and very disappointed in SUDDENLINK. Might have to switch service soon to direct tv.
February 3, 2020
My Suddenlink cable service nor my TiVo boxes have worked properly since October 20, 2019. Since then, I’ve called countless times, had 10 Suddenlink techs in my home to fix the problem to no avail. On multiple occasions, customer service told me I would receive billing credit for the time period that my services were not functioning properly once the problem was repaired. It never was. Finally, I got so feed up with Suddenlink cable & the TiVo boxes not working that I called to have my cable discontinued last Friday, 1-31-20, & returned the TiVo boxes to the local Suddenlink location. I called this morning to have my billing credits issued, per customer services instructions. Billing told m