February 22, 2020
I have problems with them in the past with not wanting to take off fraudulent charges so I closed my credit card account, but still owe them money and pay every month. When I called today to pay my monthly payment, I couldn’t do it on the automated system, so I asked for a customer svc. rep. They would not verify my account, asked me a bunch of irrelevant questions, many of the names were names of previous residents of my home which I did not know. They said they would text me a code, but my cell is not working so I asked them to email me the code, which they refused. In the end, they would not accept a payment from me which is ridiculous. since I had given them my SS#. All information I
February 20, 2020
They charged me overdraft fees for no reason. There was sufficient funds to cover each transaction. But they charged me an overdraft which sent my account into the negative then charged me several more overdrafts because of this. I’m not sure how long this has been happening for, but now I will be going back and reviewing every one of them over the years.
February 20, 2020
A fraudlent person ( Sindh Balay) sent me a draft for apartment rent. I deposited his draft for 4950 $ using BoA moble app. For the first 24 hr my account showed draft was pending and then it showed money was credited to my account. Fraudlent person also called me to verify my bank account that 4950$ was credited to my account and tranfer the excess amount $3700 to other zelle account using email id ( Chideraodumegwu@icloud.com) Based on the account information I tranfered 3700$ to zelle account sent by the scammer. As soon as i transfer 3700$ ther draft was withdrawn and i lost 3700$. I made complaint to Bank of America, but they did not take responsibility though i relied on their impro
February 18, 2020
I filed for a loan modification with Bank of America, and they kept changing the contact person or sending my lawye notices when it was late and also close to imposible to speak to the contact person
February 17, 2020
Bank of America let an unknown person cash $7K in forged cashiers checks using my account information. When I asked why they did not let the checks clear or verify the validity of the checks, they stated that it was not their policy to verify of validate cashiers checks even though this type of crime is frequently perpetrated.
February 12, 2020
I told BOA that I did not make any payment or write a bad check due illness with stroke – BOA customer service and BOA manager inside bank of America also Well Fargo Bank I have hard time to re-open new bank account when I did pay off two negate balance which I did not do that so I decide to pay off two different bank accounts!
February 6, 2020
Furniture sale to buyer on east coast. Deposited their check into my B of A account. Waited for it to clear to make sure buyer was legitimate before I made three money orders for $2200 to send to ostensible furniture movers. Saw check “pending” in my account, with no funds yet transferred. When the funds appeared in my account the check was no longer “pending” and was therefore cleared. Went to teller to withdraw funds, further establishing that the check had cleared, made money orders, and sent them away to movers. That night I was informed by B of A that the check had not cleared and that my account was in negative territory. I was thus a victim of check fraud because my bank gave me money
February 5, 2020
They have been charging me an overdraft fee for over 10 yrs
February 4, 2020
For the last 2 years, there has been unauthorized access to my personal information held by BOA. In 2019, I called to inquire about my mortgage tax documents because I had not received them. BOA said they sent them to a PO Box at the request of the other borrower. This turned out to be a lie. I called the Postmaster General and they opened an investigation. The IG thought it weird that the mortgage statements and all other correspondence comes to the property address, but tax docs do not. The outcome was that BOA said I had been the victim of ID theft. I quickly received the tax docs. This year, the same thing. I called to find out where my mortgage tax documents were. After enteri