December 21, 2019
I joined on an10 dollar promotion. Was told I cancel if I wasn’t satisfied with no issues within the 1st week I did and they have made over 70 attempts to take money from my card
July 17, 2019
I signed up for personal training and after two months I no longer wanted to do the personal training. my contract states that I must cancel 30 days prior in writing lol smh I emailed them one day late (on day 31) they refused to cancel and give me my money back so I called my credit card company who determined that I should get my money back so they gave it back to me but now Golds is coming after me saying I owe them that money even though I dint use any of those sessions. What’s more alerting and is another reason I didn’t want to continue my personal training is because the trainer I had been working with did not want to continue training me if I wasn’t willing to be “friends with benefi
June 19, 2019
I was signed up over the phone and was told I had a period of time to cancel. I was given false information about what amenities were at the gym closest to me. Once I realized they didn’t have these amenities, I called the person that signed me up to cancel, well within the period I was given. I left him multiple voicemails and multiple text messages and none of them were answered. I thought it was over until I realized 14 months later that they had continued billing me. I then called to cancel again which they said they couldn’t do over the phone and I would have to drive to Glendale. Then I spoke with a supervisor who said he would cancel the account. This was four months ago, and t
May 8, 2019
I went to Gold’s Gym International (Montrose Crossing in Rockville, MD) to receive a personal trainer. I trained with the trainer for a month. The trainer quit. They didn’t replace the personal trainer which is a breach of their contract. In addition, I had to quit working out anyway due to a medical condition in which my doctor said I could not work out. According to the contract, I can cancel for medical reasons.