Google Fi is a phone plan offered by Google LLC which has a trade-in program to let new customers trade-in their old phones for credit card refunds. As shown in https://g.co/fi/trade-in, customers can get an estimation for their old phones by specifying the type and conditions of their old phone. I got an estimation by providing the information truthfully, which misled me to purchase a new phone and their phone plan as I’m expecting a $168 refund by trading in my old phone which has screen cracks but can be powered on. However, after I sent my old phone to them, they claim the phone is not what I described and only $9.85 refund can be given to me. I contacted google fi support team,