February 17, 2020
Today, Monday February 17th,
February 6, 2020
Dear Mr. Wilder,
January 31, 2020
I paid 1 week for my sons rental car. Because he was waiting for his Bank of America card.He gave his new card information to Hertz. They continue to charge my card. Bank of America reversed the charges and told me not worry anymore , Hertz has to physically run my card which they did not. 30 days later Christmas morning they charged my account $2,300.00.
January 12, 2020
I was charged an extra $301 and more pending fees due to an error that the rental car company made. My rental contract states I return the vehicle on January 16th, 2020 but several costumer service agents stated that I was to return the car on January 9th, 2020. I was told this today, January 11th, 2020. I am continually being charged fees for not returning the vehicle. But I was told by the Chicago Ridge IL Hertz Rental Location that I can keep the car until January 16th, them being the original ones who drafted and signed the contract.
December 27, 2019
I rented a car from there. I asked for an open ended date. We were given an “upgrade” for free because it was the only car on the lot, and we tried to apply a 20% off voucher. The manager stopped us, and told us we apply it when we pay during the return. When we returned the car we discovered we were charged a late fee, an upgrade fee, and because of the late fee the 20% off voucher could not be applied. Estimated this costed me OVER 800 dollars extra added onto the bill if I include what I would have saved with the 20% off. The manager at the time walked away after telling us to call the 1-800 number that we can find by GOOGLING. She didn’t even give us the number. I reached out to support,
December 20, 2019
I booked a rental on the Hertz website on December 3, 2019 for a minivan at the DeZavala location in San Antonio Texas, to be provided for the dates December 20, 2019 through January 2, 2020. To secure this reservation, I prepaid $735.02 on that day.
December 17, 2019
My daughter rented a car one way from Chicago to Ottawa Ontario Canada. The car was return within 1 day per the rental contract. Hertz charged for 11 days. Repeated attempts to get Hertz to accept the facts, including acknowledgement from the Ottawa Station Manger of the receipt of the car.
December 11, 2019
Nov 6th Dubuque Iowa car rental 4-5 days later let my buddy go to the store he wasn’t on the rental he got pulled over they impounded the car, it was released on the 11th of November I contacted them at the Dubuque office and notified them the car was impounded and now on dec 6th I get a charge of 2800 dollars because somebody at hertz didn’t pick up the vehicle for 2 weeks after it was released and I’m being charged for that!
December 11, 2019
I gave them a $150 deposit when I booked online. When I got to the desk they said I need to pass a credit ck since I’m using a debit card. I didn’t pass so she said my money would be refunded and move down to. National Car Rental they don’t require a credit ck. I did and rented a car from them. I’ve called twice and they keep telling me it’s under review. It’s been 6 wks.