Tag : Home Security

Vivint Won’t Let Me Cancel

What Vivint did: They keep saying they are cancelling my account, then continue to charge me. When I call them, they say I never cancelled and the process starts all over again. I can't remove my bank info from their…

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Vivint Bad Customer Support

What Vivint did: Wrote a negative Google review 8/2021 that customer service refused to send out service tech for inoperable security equipment. Monthly charges continue to be deducted for equipment that is not working at all. I’m diagnosed with PTSD…

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Vivint Bad Customer Support

What Vivint did: Vivint required me to open a line of credit with Fortiva for smart home/security system, which I paid off. I moved to a new home and Vivint does not provide service in that area. I was told…

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Vivint Bad Customer Support

What Vivint did: Can't speak with someone that speaks English well enough to understand me. I have been given multiple dates for appointments and have been stood up many times without any responsibility taken on Vivint's part. My door locks…

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Vivint Bad Customer Support

What Vivint did: First grievance: When I signed up with Vivint Solar the representative told me that I would not be billed until 30 days after the solar panels were operational. - Not true. I believe I was first billed…

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