Tag : Hospitality

Airbnb Won’t Let Me Cancel

What Airbnb did: I booked my honeymoon to Maui, Hawaii back in June. Recently the governor as been urging tourists not to visit due to the delta variant. Trying to do the right thing, as I’m a healthcare worker (a…

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Airbnb Bad Customer Support

What Airbnb did: hi, Relating to this policy - https://www.airbnb.com/help/article/2868/airbnb-guest-refund-policy We had a 'Travel issue' as defined by the policy. Item 1.C.i (accomodation not clean and sanitary) and 1.C.ii (contains safety or health hazards) are the clauses which caused the…

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Airbnb Bad Customer Support

What Airbnb did: Confirmed and paid for a vacation with airbnb. Two weeks before going, I got a txt and email it was cancelled and a refund would be credited, no reason given. After I called, was told host was…

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Airbnb Won’t Let Me Cancel

What Airbnb did: Hi, I am Scott, and I booked an Airbnb for the labour day holiday. However the house is within the Inyo National Forest, where the government issued a national closure starting August 30th. The customer representative told…

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