Tag : Hospitality

Airbnb Bad Customer Support

What Airbnb did: When booking the Airbnb, they had not notified us about the city’s noise laws and ordinances. Only stated what quiet hours were and I was going to abide by them. The city had cited me for noise…

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Airbnb Bad Customer Support

What Airbnb did: ***** had a guest book my listing from July 20th- July 22nd. On the 22nd the guest called and said that they and 2 others in their party tested positive for COVID. They said that they notified…

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Airbnb Bad Customer Support

What Airbnb did: Room was under construction with water dripping through a window that had plastic bag taped over it. Shower leaked, only 1 key was provided for two guests (which included access to garage so we were frequently locked…

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Airbnb Won’t Let Me Cancel

What Airbnb did: I made a reservation on Airbnb for 19 days for a place in {{ address hidden }}. When I made that reservation, I was prompted the cancellation policy as 'refundable in full amount if I cancel by…

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Airbnb Bad Customer Support

What Airbnb did: I cancelled my airbnb within the noted time frame to get 50% refund back. Well, 50% of what I paid would be $100.00 and they credited me $16.00 What would you like the company to do to…

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