Tag : Hospitality

Airbnb Won’t Let Me Cancel

What Airbnb did: I made a reservation on Airbnb for 19 days for a place in {{ address hidden }}. When I made that reservation, I was prompted the cancellation policy as 'refundable in full amount if I cancel by…

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Airbnb Bad Customer Support

What Airbnb did: I cancelled my airbnb within the noted time frame to get 50% refund back. Well, 50% of what I paid would be $100.00 and they credited me $16.00 What would you like the company to do to…

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Airbnb Collections Issues

What Airbnb did: We were staying at an Airbnb and the State went into a state of emergency due to an imminent hurricane ( Henri). We decided to leave a day early due to concerns for our safety and the…

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Airbnb Overcharged Me / Hidden Fees

What Airbnb did: Airbnb host threatened physical bodily harm against us. Police were called for our protection, we vacated within 1 hour due to the threats. Airbnb has done nothing. They continue to allow the host to have guests stay…

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Airbnb Complaint

What Airbnb did: While at the B&B I had a knock on the door by two employees of the apartment complex management wanting to know who I was and what I was doing there. My host was under investigation by…

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Airbnb Bad Customer Support

What Airbnb did: Airbnb claimed to be collecting Occupancy Tax for my rental and remitting it to the city of Palm Springs, CA. They made this claim multiple times both verbally and in writing. But finally, months later, disclosed they…

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