August 9, 2020

    Optimum Product Wasn’t What I Was Promised

    The problem started on august 4,2020. We had a storm that day and lost power and we still don’t have cable till today august 9, 2020 and still not fix yet What would you like the company to do to fix the problem? Fix this issue it’s on going Submitted by: Anonymous | Read more…

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    August 9, 2020

    Optimum Claim for Compensation

    Since July 6, my main box does not pause live TV (or rewind or FF) <- this is a service I pay for The mini box, constantly goes black from time to time According to my billing statements, Optimum has been charging me for 2 premium services?! Submitted by: Anonymous | Read more Optimum complaints…

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    August 4, 2020

    Optimum Customer Service Lied to Me

    I SINGED UP GOR THE 65.99 ALTICE ONE FIR LIFE SEVERAL MONTHS AGO. THEY HAVE DOUBLED MY BILL TO 135.00 PER MONTH AND ARE SAYING I DIDN’T SIGN UP FOR THAT PROMOTION. I HAD DISH FOR 79.00 AND I SIGNED UP BECAUSE OPTIMUM WAS CHEAPER. I WOULDN’T HAVE LEFT DISH IF ALTICE WAS HIGHER. I…

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    August 4, 2020

    Optimum Claim for Compensation

    My service was turned off on June 30 2020. I paid for the month of July on June 02 2020. They owe me this payment and are trying not to pay it. They also sent me a prepaid MasterCard with 25 dollars on it, a credit they gave me for the same time period as…

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    August 4, 2020

    Optimum Customer Service Lied to Me

    March 2018, I unauthorized upgrade was applied and numerous documented attempts were made to remediate, but instead hit with late fees and additional charges. After a supposed resolved on 7/220 with rep Maria, was again hit with additional charges and late fees on August 2020 billing. Chatted with rep Chandie and was told it was…

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    July 30, 2020

    Optimum Customer Service Lied to Me

    The speed was always super slow. Around 10.6Mbps download and 0.71 Mbps upload! Even so, last year I got an increase in price twice. When called, they couldn’t fix it by the phone, I was asked to schedule an appointment. I did and took a day off from work to be home that Monday and…

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    July 29, 2020

    Optimum Won’t Let Me Cancel

    Unhappy with skyrocketing Optimum prices, on 3/26/2020, i switched my service to a competitor. I spent the following week calling Optimum Customer Service to cancel my service but nobody ever answered the phone. Connecticut was then on lockdown because of Covid, and the stores were closed, and apparently Optimum Customer Reps were not allowed to…

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    July 26, 2020

    Optimum Claim for Compensation

    I was without wi-fi for 3 week in month of July it wasn’t until today that one of your techs out of 4 that been to my home this month was able to correct the issue and he was off work after calling numerous time being on hold for a hour and 27 one time…

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    July 26, 2020

    Optimum Customer Service Lied to Me

    It started since get the service on May 2020. First it was speed issue. I called them they send a technician. The technician said its outside line issue and he set up an appointment someone eill come 2-3 business days and will fix the issue. Nobady showed up for a week. I call again, they…

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    July 25, 2020

    Optimum Claim for Compensation

    Optimum is the only servicing internet provider in my area. Optimum is denying me service due to prior tenets not paying their bills. Do to covid19 all students must have internet access in order to complete their studies. I made many complaints and optimum still refuses to install services at my location. Now my grandson…

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