December 3, 2019

    Orangetheory won’t let me cancel, misleading offers by ads or sales reps

    They lied and said they would give me founder rates and that I just needed to sign. They actually signed me up for the 6 month contract even though I could have done that at any point and said explicitly that I was not interested in a 6 month contract. I believed them though and didn’t check what I was signing. I have now broken my foot and am unable to work out and they are still charging me. Is that legal?

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    August 23, 2019

    Orangetheory Complaint

    My income has decreased and I can’t afford the $189 charge. They won’t let me cancel because they demand 2 months notice and want you to be an active paid member to cancel, but they keep trying to charge my account. Obviously I don’t want to go to collections, but they WON’T LET ME CANCEL. So I tried emailing them. They ignored me for a month and a half before finally replying. Instead of trying to work with my situation, they charged me $129 for an 8 session package without asking me if it’s what I wanted or giving my consent. I’m supposed to be billed on the 8th; this is an add-on as of the 22nd, they will try to bill me again on the 8th.

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    May 29, 2019

    Orangetheory Complaint

    I paid for 2 months of unlimited classes beginning on April 24th 2019 and set to expire and charge me $169 on June 24th 2019. I cancelled the membership on May 15th 2019. They charged me $169 on May 24th 2019 claiming that When you put in a 30 day notice you still get charged 30days. But I had paid for two months in advance so they essentially are double charging me.

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    May 26, 2019

    Orangetheory Complaint

    I have repeatedly tried to reach them by email to cancel for MONTHS now and there has been no response- $99 continues to be stolen from my account each month.

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