June 2, 2020
Frontier Communications Product Wasn’t What I Was Promised
About a month ago I started having trouble with my service. I have talked with tech support multiple times. Chatted with them multiple times. Been lied to by at least two tech support staff, one of which told me he’d have a tech out the next morning, and that he’d get me a credit. I ended up having to deal with their executive office as a result of the BBB complaint; that ended with my internet fixed. A month later and the same issue. I had a service ticket opened but was told “something went wrong” and the visit was never scheduled. Got another visit for today and the tech supposedly visited and “no one was home.” I’ve been home all morning. Service is still out, I’m told …
June 2, 2020
AT&T Wrongly Sent Account to Collections or Impacted My Credit Score
On or around 2017. I added a line to my phone at ATT. I was talked into adding Direct TV. I was then told I was eligible for a bundle with digital life for $1.00 a month. When my bill came I was charged. I went back to ATT and was told the cycle required up to 3 months but the bill would adjust. After 3 months the bill did not adjust and I was sent to collections. I went back to ATT but the salesperson was no longer there. No one could assist as the matter was in collections. I tried to cancel the service. The equipment didn’t even work, and I was afraid to remove it and break it. I was told to call Digital Life. No answer. No reply. I returned to the ATT store on two occasions to n…
June 1, 2020
Metro by T-Mobile Customer Service Lied to Me
In 2018 I ported over my number to metro from boost and was given a special off for porting over with amazon prime and never could use amazon. I spent months calling in, and would get people not in the US and who never cared about my concern. It’s 2020 now and still no amazon prime. Metro even had me call amazon and cancel my account directly that way we start over and it was never completed. I didn’t even understand why I had to call them in the first place. I really need help cause my money is not appreciated nor me as a customer.
May 27, 2020
Chase Bank Product Wasn’t What I Was Promised
I loose connection 3-4 times a day. Tried to get it fixed with Cox, but they wanted me to pay an extra fee for “customer service plan”. Am I not already paying for service??? I’m paying for internet 24 hours a day. Each time it takes 10-15 minutes to unplug and restart and the irrigation of losing data.
May 27, 2020
AT&T Product Wasn’t What I Was Promised
Left AT&T in November 2019 due to lies and mismanagement of family plan causing great distress to my elderly mother and father. A bill remained that got pushed onto my account that still remains even though it was not directly mine. The bill is still on my account to this day and collections still attempts to collect while hurting my credit.
Fast forward to January 2020 I returned to AT&T only to have major security issues occur that to this day have not been resolved to the point that fraud was involved on more than one account.
During the period of January to March there were many supervisors involved which some were kind while too many decided to play the AT&T game of its not their r…
May 27, 2020
T-Mobile Customer Service Lied to Me
Lied about my service and how good it would be in Lima Ohio. Phone service was horrible. Said it was the phones, sent downgraded new ones and still the same problem
May 27, 2020
Verizon Wireless Wrongly Sent Account to Collections or Impacted My Credit Score
Well first off I paid 200$ and they set me up for a date to come out and hook up my stuff well that day comes around no phone call or anything so I call the next day and asked well how come no one showed up to hook up my service and they said I owed 200$ again I said well I’ve already paid that and even emailed them a copy and they said no you owed 400$ and you only paid 200 $ well I paid another 200$ and guess what same thing happened again and still no service
May 27, 2020
CenturyLink Product Wasn’t What I Was Promised
Started from the very beginning of service. They told us the apartment we were renting was capable of the Internet requirements. The next day out Internet not only didn’t work, we had to pay the apartments to run communication wiring throughout the place in order to keep the service we had just signed up for so to not breach contact..
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