October 11, 2019
I closed an account in branch and then went home to go through my checklist of things to make sure all my accounts were moved and there was no bill pay, the accounts were removed from my view so i thought everything was ok until a few months later my landlord received a check from them for my rent and tried to deposit it. He is was charged a $45 fee and when I brought this to the branch, they said the cost was mine to handle and there was nothing they could do.
July 16, 2019
I deposited a check and it has been placed on hold for over two weeks. I keep calling customer service and they refer me to the branch. When I call the branch they refer me back to customer service. The processing department and the deposit fraud department has put a hold on the check but refuse to resolve the issue with the bank which issued the check. My account has been locked and I cannot access any money for the past 15 days. They keep going back and forth and I am stranded with zero money. This is absolutely ridiculous. I cannot physically walk into a branch since the nearest ones are five hours away. Even when I have offered to walk into a branch with all the physical documentation, t
July 2, 2019
The Fraud Dept investigated a Allstate insurance check deposited in my account for 30 to 60 days. Ms. Taylor has assured me I will not be prosecuted for fraud and my money will be released unless Allstate request the settlement check to be refunded.
June 8, 2019
On may 28 i had mobile deposited checks on to my account one for 900.00 one for 600.00 one for 400.00 one for 485.00 and they got deposited two my account but since i had one check of 200.00 did not get deposit … They said because they have confidential information that indicates the checks MAY not be Good ….. Thats is discrimination!!!