June 4, 2020

    Turo Complaint

    Paul Liotsakis v.s Turo

    Background
    7/13/19 – My classic 1988 Alfa Romeo Milano was rented on Turo’s site on 7/13/19. The customer reached his destination fine and next morning called me to say that the engine caught on fire as he was trying to start it and it would not start.
    7/15/19 -Claim filed and Turo rep called to say that I’m not eligible for their insurance policy because my car odometer showed inconsistent mileage from a Carfax report.
    7/16/19 – I told them that as with probably most classic cars on their site, repairs and swaps often take place that render mileage inconsistent and that I had reported was accurate miles based on what my odometer read. He said they would proceed to investigate further and asked for repair receipts from recent tune-ups which I provided.
    7/31 – 9/19/19 — A Turo insurance rep visited the car to let me know that the car was totaled and tried to take it away. I refused to let the car be totaled and taken away before we settled on a figure.
    10/4/19 — A Turo insurance rep contacted me to let me know they needed to inspect the vehicle for a cause of fire origin. The Inspector called me during his inspection and said that what he sees is consistent with someone OVER PUMPING the car’s gas pedal which can lead to unburned gasoline exploding in the air intake chamber. Cars with electronic fuel injection do not require / should not have the gas pedal pumped.
    11/25 — I finally get a copy of the report along with this email:
    “My name is Katie, and I am a team lead here with Turo claims. I just wanted to reach out with an update on this file for you, as we have finally received a cause of origin report for your Alfa Romeo. I have attached the full report for your perusal. Unfortunately, the listed cause of the fire is: “The classification of the fire cause is Accidental, as defined in the attachment to this report.” Because this fire was accidental and not in any way due to misuse, we will be unable to provide coverage for this claim.
    The damage noted falls under our classification of mechanical failure: https://support.turo.com/hc/en-us/articles/***-***-****
    Turo does not offer coverage for mechanical failure under any protection plan.
    11/26 — My reply:
    Thanks for the reply, Katie. I reject this conclusion on a number of fronts:
    1. Trying to start a fuel-injected car by priming it with gasoline pretending to get it to start like a carbureted car is user error.
    2. Turo can’t just walk away from “accidental damage” such as this and not take any responsibility while the vehicle was listed on your site and all the while making money off hosts who suffer a total loss.
    3. My car is obviously not an “Alfa Romeo Veloce Spyder” as indicated in the report.
    I feel Turo walking away from this unfortunate situation is not right and I intend to pursue this claim until I feel justice has been served for me and other classic car owners who list their “babies” on Turo expecting them to be in good hands. Please let me know what other channels exist for a possible mutual resolution from your side.
    Sincerely,
    Paul
    12/5/19 — Thanks for the reply, and my apologies that the communication took so long to reach you. We can definitely work to get a resolution on this. Sometimes it’s helpful to have a neutral third party get involved, which is why we want to refer you to FairClaims.
    12/16/19 — I refused to go with the Fairclaims because the company is hired by Turo and a Google search, makes it obvious that the outcome is always skewed towards Turo in a “legally binding” decision.
    12/20/19 — Upon further pushing to go with Fairclaims, I reiterated that I was not interested in that process to resolve this issue.
    Hi Paul,That is definitely your prerogative. This claim remains closed on our side. Please let me know if you have any questions, and happy holidays to you as well!
    12/20/19 —Turo informed me that the case has been closed
    Katie,I was not aware that Turo closed the claim. Can you let me know the date this happened? Thank you. Paul
    12/23/19
    Hi Paul, This claim was closed on 11/18/19, when I emailed you our coverage decision (I know you did not receive this email until it was later re-forwarded to you). I also gave you a call on 11/20/19 to confirm this, but unfortunately we were unable to connect. Please let me know if you have any questions.

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    May 22, 2020

    Enterprise Overcharged Me / Hidden Fees

    i returned their car and they started sending me calls and claim I damaged the car to the tune of $800+.
    The first caller said I ‘scratched the car’ and next, they sent a bill of items I don’t understand.

    Besides, the rental was for a loaner whole my car was being fixed, hence, there was insurance coverage on that loaner, so, why they choose to be threatening me with calls and messing up my social security, I do not understand.

    I want to sue them to lay off my name and stAop with this outrageous claim.

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    May 22, 2020

    Enterprise Overcharged Me / Hidden Fees

    i returned their car and they started sending me calls and claim I damaged the car to the tune of $800+.
    The first caller said I ‘scratched the car’ and next, they sent a bill of items I don’t understand.

    Besides, the rental was for a loaner whole my car was being fixed, hence, there was insurance coverage on that loaner, so, why they choose to be threatening me with calls and messing up my social security, I do not understand.

    I want to sue them to lay off my name and stAop with this outrageous claim.

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    February 25, 2020

    Getaround Complaint

    Someone broke my window of my car, setting off the alarm. The vehicle immediately shorted out and my car was unable to turn on. The issue was found to be the conjunction box in the electrical wiring of the car. No one has touched the electrical components of my vehicle besides Getaround when they installed and uninstalled the Getaround Connect device. This is a 2019 Toyota Rav4. Toyota believes it is highly likely it was due to improper installation.

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    February 18, 2020

    Avis overcharged me or charged hidden fees

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    February 17, 2020

    Hertz misled me with false advertising and sales reps

    Today, Monday February 17th,

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    February 12, 2020

    Thrifty Product wasn’t what I was promised, charged me hidden fees and won’t let me cancel

    Given a unsafe vehicle charged for not refueling funds not returned

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    February 6, 2020

    Hertz misled me with false advertising and sales reps

    Dear Mr. Wilder,

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    January 22, 2020

    Dollar overcharged me or charged hidden fees

    I took a rented car on Jan-12-2020 at JFK Airport. The representative told to take any car parked on the alloted slot. I took the car and returned at Philly Airport and they did not checked the car at the time. Suddenly they charged me with $400 since they found cigratte ashes inside the car. I do not have smoking habit.

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