February 19, 2020
On January 9 was supposed to get my flight from Rio to Sao Paulo and then the 148 flight from Sao paulo to to Newark, to finally go to my final destination in Chicago .
February 17, 2020
United gave me a $500 ETC and I can’t use it. I’ve tried 3 times. First time I purchased a ticket last year. When I reached the payment point on the United website. There was supposed to be an option to use said certificate. There was not. So I called United and they said they would refund the $500 off my airfare I already paid. I took the flight traveling round trip but no refund ever appeared. I call United again. They said. It was never processed but couldn’t tell me why that was??? Now I try to purchase another ticket to use the $500 ETC and it again is not available when purchasing on there website as promised. I’m tired of being lied to and run around. United needs to stop mi
February 11, 2020
We booked a flight home from Turks & Caicos to Cleveland, first class. They ended up changing the type of plane on us, which had 3 rows of first class instead of 4 rows (we were in row 4). We got bumped from the flight which means we would have missed our connecting flight. They were able to accomodate us and get us into coach, but we did not have time to discuss any terms as if we did not board the plane right then, we would have missed our flight. The gate agent told us they would pay us $300/ticket (2 tickets) for the issues, but we only received a $500 credit to be used on another united flight before dec 2020. I will never fly united again, and certainly not this calendar year. The whol
February 4, 2020
They didn’t confirm a flight that I had previously booked until after the boarding gate closed, and we were unable to board our flight because of this.
January 27, 2020
Lost my luggage, offered reimbursement for only 40% of the value claimed, although maximum as allowed per the Montreal convention.
January 16, 2020
My daughter Diana ***** traveled 2 times with United airline with the dog. On 12/20/2019, she flown from Albany to Chicago . On 12/24/2019 she would fly to Germany with her sister Sophia ***** to Germany. Both time, she traveled with the same dog. United personnel cancel her flight to Germany because the dog. There was no problem with the flight from Albany to New York. What is the problem to fly to Germany? All the paper works from the Vet and the Government office were prepared to meet the criteria for the dog to fly outside of the country. This dog is belong to my first daughter – Jennifer ***** who has been in Air Force for years. The United workers stated tha
January 14, 2020
I booked flights for Christmas vacation on October 2019 for myself and my son and was bringing a dog from MFR to MNL. When I made the booking I called into United reservations and the person I spoke to made my booking, charged me $125 for the dog and said to just bring her to the counter 2 hours before my flight to check in. When I checked my booking on the app it had a dog in my booking so I thought everything was fine, but when I went to the airport they informed me that the dog was booked as in-cabin and I could not take the flight because they should have directed me to call a different reservation number for cargo specifically, and not just that I had to look up and find an internationa
January 2, 2020
my flight from Aruba was very late and would not have made a birthday celebration for my 73rd birthday friends had arranged. Southwest had a flight that was leaving around the same time United was supposed to leave. I spend $850.00 and took the SW flight and made the party. United is refusing to reimburse me for the SW ticket.
November 30, 2019
I have booked a united airline flight from indianapolis, US to Bangalore,india through a agency. The main carrier is united airline which will operate the connecting flights in between. Due to delay in flight departure at Newark airport lead to a cancellation of connecting flight in Hong Kong which was supposed to take off after the united airlines arrived. This caused me a 12 hours delay in compensation to that united airline booked a flight through its alliance air India. Further the air India flight also got cancelled due to technical glitch in the ticket and which made me to wait for 16 hours at the airport without any positive response from the united airlines staff. Even thought I requ