May 13, 2019
After improperly restricting my online account access and closing all my accounts except for my current auto loan, USAA stopped sending me statements for my auto loan. I made many requests for physical statements to be sent as USAA prevented me from accessing them online. USAA kept stating they would have them sent but they never came. My auto loan was auto paid from my USAA checking account. Which after USAA closed my checking account payment was unable to be made for my auto loan.