January 27, 2020

    Vivint Won’t let me cancel, Misleading offers by ads or sales reps

    Yes, An sales rep was in my area scouting out leads for homeowners for home security. Well they knock at my door and introduced me to Vivint. I explained to him that I was not really interested. He insisted that I try it out for a few days to see if it may be something I would like. I agreed. The installers came in and installed the system. He had me signed some papers without sharing anything concerning it. I received this little coupon that I had up to 3 days to try it out. Well after having the system for a little while I decided to cancel. I called on the phone and talked to a customer service rep and told her that wanted to cancel the service. She at that time advised me that I coul

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    January 26, 2020

    Vivint Misleading offers by ads or sales reps, Won’t let me cancel, Wrongly sent account to collections or impacted my credit score

    I was coerced by the sales rep and was lied to that they will take the system back in ten days when I call to cancel they told me I had to sell it to someone else

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    January 21, 2020

    Vivint Misleading offers by ads or sales reps, Won’t let me cancel

    We felt that we were tricked into this 5 year contract. We are disabled and my husband has PTSD. I am 62. Vivint played on my husband’s fears and told us the amount that we would pay per month was only $20. It was $40. We were not told it was a 5 year contract. We are both on disability from Social Security and so are on a very fixed income. Salesman also went into my account and overdrafted me. Vivint salesmen also pushed their way into our house on a Friday night after I had had a few beers. They clearly took advantage of us at a vulnerable time. I called Vivint to cancel when I found out I was overdrafted. The refused. We have never used the alarm because we didn’t want it and then

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    January 21, 2020

    Vivint Misleading offers by ads or sales reps, service wasn’t what I was promised and they won’t let me cancel, Overcharged me / hidden fees

    We signed on a 3 year contract with vivint a little over 3 years ago, we had trouble starting the first night, the salesman showed up at about 6 or 7 pm on a school night and we had a total of 4 “techs” out that night trying to get it all installed and finally left around 2AM ON A SCHOOL/WORK NIGHT. Over that 3 year contract we never had all equipment working properly, the doorbell camera never worked right, never recorded, my drug addict daughter pulled up in my driveway and took my grandson and none of this was recorded on MY CAMERA in the driveway, thermostat that was supposed to be controlled by an app on our phones (and the only reason we added it on) never worked and anytime we would c

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    January 17, 2020

    Vivint Misleading offers by ads or sales reps, service wasn’t what I was promised and they won’t let me cancel, Wrongly sent account to collections or impacted my credit score

    The first contract I had with Vivint they refused to cancel, but I didn’t know they had not closed the account until several years later. A door to door rep came to our door several years later, we had just purchased a new home, we were told the old account was canceled and nothing was owed on the account. Several months later, while we still had our new account, the old account was placed on our credit as delinquent. The only reason we allowed them to put a new system in our house was because we were told Vivint was doing month to month contracts and at any point if we wanted to cancel all we would have to do is contact Vivint to cancel and return the equipment. When I called to cancel, I

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    January 16, 2020

    Vivint didn’t deliver what they promised

    I have had numerous issues with the Vivint equipment I purchased. With any other company, it would still be under warranty/returnable. The doorbell mistakenly indicates that there are people at the door, when there are not. thermostat stays offline. I fix it and hours later, it’s offline again. I’d be on the phone with Vivint every single day if I called every time thermostat went offline. The door lock has malfunctioned and i was unable to get into my home using the app or the keypad. When i called support, they blamed the battery, but once i was able to get in the house and reset the door using the key, it worked again with no battery change. If the power goes out, the garage door doesn’t

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    January 16, 2020

    Vivint Misleading offers by ads or sales reps, service wasn’t what I was promised and they won’t let me cancel, Wrongly sent account to collections or impacted my credit score

    The company sent a high pressure salesperson to my home who wore me down after three hours convincing me to sign the contract. I was told it could be cancelled. After multiple problems with the system and very poor customer service, we tried to cancel the service after paying for it for over two years. The company did not accept the cancellation and continued sending bills. They then sent collection notices and we received tons of automated phone calls from them. Today I received a call saying papers were being served to collect the balance of the contract. They have reported me to the credit bureau

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    January 15, 2020

    Vivint Complaint

    February 2019 we moved out of a rental that had vivint that we were paying for and was told that our account would be on a deferment till we get a new place. Vivint continued to charge us for 2 months. May 2019 my husband called them to get a refund and told him that he needed to email them to cancel the account, which he did, and then they would refund. He called several times over the summer and never got a refund. Now I have picked up where he left off and started calling them sense late October 2019. I have talked to several customer service representatives and 2 supervisors (DJ Hillier and John Perkins) and was told that they will send out a refund check for the amount of $128.80 (I

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    January 11, 2020

    Vivint placed unauthorized robocalls

    I have received calls about alarms going off at my residence which I never heard of I dont have a account with this company both calls I recieved one at 12am and again a separate one weeks later at another resident I never heard of I have tried to call company and have my number removed telling them I dont know about these resident how my number got on a call list for a alarm going off it getting to be ridiculous I want to sue them maybe that will stop this

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