November 1, 2019
Xfinity Mobile failed to fulfil the contract act agreement terms and services.
October 10, 2019
Xfinity Mobile claimed my phone will work on their network. It is a Samsung Galaxy S9+, a phone Xfinity Mobile lists in their store. My model is SM-G965U1, a factory unlocked phone. The Xfinity Mobile website says all o need is an unlocked phone. The salesman looked at the IMEI number on 2 separate occasions. Their first time was before activation of the other phones on my account and I was told it wouldn’t work until the master phone was added. The second time was when we were activating all the phones. I was then told that my old provider, T-Mobile, locked my phone. I went to T-Mobile and they said they did not lock it and I should ask Samsung. Samsung said the phone is unable to be locked
October 4, 2019
Comcast Xfinity mobile falsified and mislead information on user end account. Didn’t honor promotion because of a mistake on their part. Did not want to unlock a phone that was considered paid off.
September 22, 2019
Company has a phone upgrade option if you have1. purchased a phone and are paying monthly on it.2. have paid over 50% of the phone off. They made me do another credit check ( which is not on their website or in their Xfinity store) It dropped my score and was humiliating.
September 14, 2019
Received notification that I was charged $1180.46 from Xfinity Mobile. Called Xfinity Mobile and was told this was from an old bill from 10 months ago, however, they never informed me in writing or any notification of this bill. They charged my card without authorization or consent. I spoke to a rep who stated this charge was valid as it was sent to collections and then out of collections, which is why I was charged. This has to be illegal, to charge someone without speaking to that person or any notifications.
August 7, 2019
I have been a customer of Xfinity mobile for a couple of years. Recently, I switched to Verizon, but Xfinity has made this transition very hard. They would not provide me with my security pin (that they changed without my consent) needed to port my number to a new carrier. They also continued to charge my account and make unauthorized withdrawals. I filed a claim with my bank and canceled my card on file with Xfinity mobile as well as through my bank. By doing this, I was without access to my bank account and lost the convenience of using my debit card for a few days. I received my new debit card in the mail a few days ago. I woke up this morning (8/7) to an email from Xfinity Mobile thanki
June 22, 2019
We were on our sisters account for telephone service through Xfinity Mobile, we received on phone in September and October of 2017. When you missed your payment after the twelve day grace period, you would have to pay half of next months bill on the payment you missed. In December of 2018, Keyazyah Johnson, who was renting the iPhone 8 through Xfinity Mobile switched to Sprint, but she wanted to keep the same number and keep the device and continue to make the 29.16 payments a month, since she was almost done. It took Xfinity almost two months to switch the phone number over and deactivate the service on the iPhone 8. I, Keyundrea Johnson, was renting the iPhone 8 Plus through Xfinity Mobile
June 9, 2019
They were not clear on their billing cycle. I though it was 30 days its suppose to be every 20 days and you have a 10 day grace period.if i pay on the 3rd or 5th of the month, I’m late but thats in the grace period, then they want to charge me on the28th of the same month. They are suppoce to work with you on the date you can pay. I’m being charged twice a month. If i pay on the 3rd i should receive the next bill the next month. Why am i being charge for april when their customer service did not withdrawn it for april in april i give them a date to withdrawn it and they did not do it. I should not have to pay because your customer service did not do their job causing unnecessary problems fo
April 19, 2019
I had asked Xfinity Mobile to cancel my lines around March 28, 2018. I was not aware that they reinstated my lines some time after that, while I was overseas. They have charged me line access fees and taxes beginning from Aug-Sep cycle. They also charge me for data for Jan-Feb of 2019 billing cycle. I was charged, illegally without my permission, for phone bills. After I came back from overseas, I kept using my phone for youtube, facebook, and such. This is where the data charge comes from. I wasn’t aware that my phone lines were still active 10 months after I had cancelled them. I thought I was able to use the phone because I had Xfinity Internet services at home. I had never agreed to having phone services on my device after March 28, 2018, therefore I should have been never charged for phone services. I have paid late fees on my credit card, for which xfinity is partially at fault because they had wrongfully added to my credit card balance. I have also spent up to 10 hours of time arguing and disputing these charges with customer care representatives. I have waited for about 2 months or so to get this money back, during which time I have had to go through unnecessary amount of stress that I shouldn’t have had to.