What Optimum did: Pay for 1 gbps download. Getting 100 to 350; usually slow, on day in single digits. Need I say more”!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Submitted by: Anonymous in Kentucky | Read more Optimum complaints Tell us your Optimum issue
What Optimum did: When I moved houses – but kept optimum as a provider – they told me (multiple times I heard this from multiple people) that I did not need to reuse or return the old equipment, that they would provide me new modems, etc. Then they charged me $500 for not returning it! […]
What Optimum did: Turned me over to collections for phone service that I never had. All agents acknowledged that no number was ever set up but account was closed (???). I spoke with several customer service reps one finally said the only way I could remove myself from collection was to pay the bill and […]
What Optimum did: Optimum fraudulently took money off my credit card after i responded to their text asking if i wanted to pay my bill now, i text No and they still took my money. Mind you the bill isn’t due yet. I called customer service and was told they cant refund my money i […]
What Optimum did: 8/22/23 I spoke to an optimum customer service rep who stated she can lower my Optimum bill if I opened a mobile account. She stated there would be a free phone and no charges, yet I would get additional $15 my statement. This was false information and I was charged for the […]
What Optimum did: Internet going off and on since August. They sent 3 techs to house. Said it’s all good in house. I keep telling them the problem is on the pole where the connector is and no one bothers to listen. All customer service wants is to charge you for their service not working. […]
What Optimum did: I started paying $44.37 at first and then they charged me 60.88 I called them and asked them why my bill was so high and they couldn’t explain why at all the phone hanged up and I feel like they blocked my number because I can’t get in touch with that number […]
What Optimum did: I am 70 yrs old .I retired. I got speed only 200 mbps Internet only with no T V. They costs me $95.15 monthly. It is too high. I wish to get lower payments. Please helpthwy promise me to have speeds 300mbps but only 200 mbps.and also I have Optimum cellphone service […]
What Optimum did: I cancelled my Optimum Service in June of 2023, so it would end on July 1st, 2023 on the last day of my lease. Optimum has charged me every month since now totaling nearly $300 in additional charges, and I have spent 6+ hours on the phone with their customer service where […]
What Optimum did: Lied to when trying to switch mobile service, cancelled service within 3 days of receiving phones, they would not cancel service. So far I am in the red for approximately $400.00. I’m 70 and need my money. Also, they called my son (they called him) and set him up with a separate […]