What Vivint did: Vivint required me to open a line of credit with Fortiva for smart home/security system, which I paid off. I moved to a new home and Vivint does not provide service in that area. I was told to return the equipment to receive a refund of the money paid on the line […]
What Vivint did: Can’t speak with someone that speaks English well enough to understand me. I have been given multiple dates for appointments and have been stood up many times without any responsibility taken on Vivint’s part. My door locks and panel aren’t working and my kids were locked out after school. I was given […]
What Vivint did: I signed up with Vivid back in 2019 once they came to install the system my garage did not work for 3 months they told me that they were going to send out a technician the day after they installed my system so once I complain it they told me that I […]
What Vivint did: I have been with Vivint for the past 6 years and the contract continues to be the same price as when I first singed up. $72.95 per month. The equipment has been paid for , but yet they will not let me out of the contract and sign up for there advertised […]
What Vivint did: First grievance: When I signed up with Vivint Solar the representative told me that I would not be billed until 30 days after the solar panels were operational. – Not true. I believe I was first billed 30 days after I signed the contract. Second grievance: I signed up with Vivint Solar […]
What Vivint did: I signed up with Vivint in 2017. The salesman informed me that Vivint had a smartphone app which would allow me to visually monitor my house if also purchase outside and inside cameras. I purchased and had installed the cameras. About 2 years later, I received an email informing me that Vivint […]
What Vivint did: My equipment keeps failing….no one told me ut after 3 years you pay off your equipment, I paid on mine for 5 years, 2 years after it was paid off. Someone with vivint noticed this when I contacted them about my bill bring so high….I out in a ticket to get refunded, […]
What Vivint did: I had ADdT alarm at the time got a txt message This is what I got Arthur, I see that you have had your alarm system for over 36 months and you qualify for an upgrade at NO ADDITIONAL COST. Please reply “YES” if you would like more information and “NO” if […]
What Vivint did: Changed the price when they credited my devices through citizen bank. They refuse to let see my installation certificate saying I don’t have access. And they have no receipt on file. Yet I am tied to a $2000 loan with no way out. What would you like the company to do to […]
What Vivint did: Our sales representative Carolina ***** told us and multiple neighbors that once we switched to solar panels we would no longer have to pay Edison. She indicated that that we would only have one Bill with Vivant. Now we have two bills for energy. One with Vivant and one with Edison. What […]