When Consumer Cellular Customer Service Fails

Here's How to Make the Consumer Cellular Corporate Office Listen

We think everyone should know about the legal options that can get Consumer Cellular to listen — and get you compensated.

You aren’t alone, even though it feels overwhelming to fight a big company failing to live up to their promises.

This is particularly true when the big company has not only failed to live up to their promises but they made a mistake, a mistake that costs you money. Sometimes you need Consumer Cellular for their services so you can’t avoid paying the bill, even if it is wrong, or they will cut off your service.

So you reach out to customer service employees who don’t have the power to fix anything. You waste more time trying to email your complaint but all you get are automated responses. You try to speak with someone in the corporate office but that request gets ignored. 

Worse, the company might tell you who they are fixing the problem but then they don’t and you have to start that frustrating and time-wasting process all over again.

So what can you do other than feel like Consumer Cellular took advantage of you?

Use arbitration to settle your complaint with Consumer Cellular

When you do business with big companies you can feel very powerless. Most companies like consumer cellular have forced arbitration clauses in your user contract. This clause is quite common in most cable, internet, and cell phone agreements and it prevents you from taking them to court in most cases.

In many areas you might have limited choices for your service providers forcing you to do business with a company that you know has low customer service standards or has unresponsive headquarters staff. What’s worse, you might find out after you locked yourself in with a contract.

Arbitration helps you to get a satisfactory solution for your complaint with Consumer Cellular without having to sue them. In fact, when you request arbitration, Consumer Cellular realizes that they have a lot of work to do and they might lose control over the situation and its outcome. With arbitration an individual known as the arbitrator is appointed to the case and they look at both sides in an impartial fashion and make a binding decision.

Arbitration is fair, just, reasonable, and transparent

Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:

  • The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
  • A reasonable standard is applied to the arbitration process including the standards for access to relevant information, timing and location of the arbitration, and cost.
  • The transparency standard requires clear arbitration agreements that include all the necessary information and give each party the ability to hire their own representation.
  • An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
  • The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.

Arbitration offers leverage

When you put a company like Consumer Cellular on notice that you are going to pursue arbitration, they realize straight away that unexpected expenses are coming their way.
When they are no longer in charge of the situation, they might have to pay for the expenses of the arbitration process and end up paying out-of-pocket what you are owed. Companies become much more willing to meet your reasonable demands in these situations.

If Consumer Cellular doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration.  Our help doesn’t cost you anything unless you win.

You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.

Leverage leads to faster settlements

The leverage you have by initiating an arbitration process against Consumer Cellular typically leads to faster settlements. The company loses their advantage immediately knowing that you are both now on equal footing with a neutral arbitrator.

So if you are ready to give yourself that extra leverage and potentially get a faster settlement, you have to start by formally raising your problem with Consumer Cellular.

And FairShake helps you do so. We will send a demand letter to Consumer Cellular corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).

In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.

Do I need an attorney?

If your case reaches arbitration, you might consider whether to hire an attorney.

The terms of arbitration allow you to get an attorney if you want one. But do you need one? There are different situations which are quite common, complaints against Consumer Cellular that fall under specific laws and in these situations it’s very easy to get high compensation without an attorney. But then there are those complaints that have to do with more complicated laws or federal issues like improper debt collection attempts for robocalls in which case having an attorney might help you maximize the value of your claim.

In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.

What can I do next?

Begin the process by letting us know below about your complaint against Consumer Cellular. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.

FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.

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