We think everyone should know about the legal options that can get Consumer Cellular to listen — and get you compensated.
This is particularly true when the big company has not only failed to live up to their promises but they made a mistake, a mistake that costs you money. Sometimes you need Consumer Cellular for their services so you can’t avoid paying the bill, even if it is wrong, or they will cut off your service.
So you reach out to customer service employees who don’t have the power to fix anything. You waste more time trying to email your complaint but all you get are automated responses. You try to speak with someone in the corporate office but that request gets ignored.
Worse, the company might tell you who they are fixing the problem but then they don’t and you have to start that frustrating and time-wasting process all over again.
So what can you do other than feel like Consumer Cellular took advantage of you?
Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
If Consumer Cellular doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
And FairShake helps you do so. We will send a demand letter to Consumer Cellular corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
If your case reaches arbitration, you might consider whether to hire an attorney.
The terms of arbitration allow you to get an attorney if you want one. But do you need one? There are different situations which are quite common, complaints against Consumer Cellular that fall under specific laws and in these situations it’s very easy to get high compensation without an attorney. But then there are those complaints that have to do with more complicated laws or federal issues like improper debt collection attempts for robocalls in which case having an attorney might help you maximize the value of your claim.
In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
Begin the process by letting us know below about your complaint against Consumer Cellular. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer