How Do I File a Phone Insurance Claim for Consumer Cellular?

Are you having a problem with your cell phone? Is something broken on the phone, is something not working, or has it failed all together? There are plenty of problems you might face with a cell phone and that’s why you have insurance. So now you want to know how to file a phone insurance claim for Consumer Cellular. We explain the steps.

What company provides coverage for your wireless provider? 

If you bought phone insurance from Consumer Cellular, it came from a company called SquareTrade. You can file a phone insurance claim on their site first. 

What kinds of damages can you file a claim for? 

You can file a phone insurance claim for Consumer Cellular when the damages are something covered by your insurance plan. Insurance plans are all designed much the same way whether it’s an insurance plan for your vehicle, your health, your house, or your car:  You purchase a specific amount of coverage that includes specific types of damages or events.

For example: You might purchase an insurance plan from SquareTrade which covers damages like a broken screen for your phone. In the event that your screen is broken, that particular type of damage would qualify and you could successfully file a claim with the insurance company.

Using the example above, if your insurance policy did not cover broken screens, you wouldn’t be able to file a claim for a broken screen.

So, the things for which you can file a phone insurance claim for Consumer Cellular are based specifically on the insurance plan you took out. You can contact SquareTrade directly or review a copy of your policy to verify whether the damages in question are covered.

How do you start a claim? 

Before you file a phone insurance claim for Consumer Cellular phones, SquareTrade asks that you have your receipt and the damaged item on hand. You will start by finding the specific protection plan that you took out after which you’ll have to fill in the information about your specific device and the problem or the damage with your device.

Some of the claims are approved instantly in which case you will get help immediately. In the most common situations after your claim has been approved, the company will provide a prepaid shipping label or a box in which to ship your phone to their service center for repairs.

They might also facilitate a repair with a local repair shop of your choosing so that you can drop off the device and have your phone fixed the same day. In other situations they might arrange for a next-day replacement, reimbursement for a replacement, or try to resolve the issue online or over the phone.

In other situations a specialist might have to work with you on the next steps.  These can include some of the same solutions listed above like trying to resolve a technical issue online. 

Note that your plan doesn’t have to be registered before you file a claim. You can work with a specialist to complete this process while you are filing the claim online easily.

What do you do if the insurance company or wireless provider is denying your claim?

If you have tried to file a phone insurance claim for Consumer Cellular but it was denied by the wireless provider or by Square Trade, there are still options. You can still use consumer arbitration. 

At Fairshake we can help you file a claim. When your claim is denied you can still exercise things like small claims court or consumer arbitration. Read some of our success stories.